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# Ticket Platform Support Specialist (English)

- **Company:** TELUS Digital -
- **Location:** Pocking, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Mobile Application Software, Software Engineering, Zendesk
- **Published:** August 29, 2026
- **Apply:** https://www.adzuna.de/details/5858235711

## About the Role

* 2+ years of experience in customer support, preferably in a mobile app or e-commerce setting.
 * Passion for live events and an understanding of the excitement they bring.
 * Excellent written and verbal communication skills.
 * Tech-savvy, fast learner, and able to work independently.
 * Empathy, patience, and a genuine desire to help others.
 * Experience with support platforms like Zendesk, Intercom, or Freshdesk is a plus.

## Description

We're a mobile-first ticket platform that connects fans with unforgettable moments in live sports, concerts, and theater events. Our mission is to build software that enables happiness - by making it easier, faster, and more joyful to buy and sell tickets. Every interaction we have with our users is a chance to bring a little more excitement into their lives, and that starts with exceptional support., As a Ticket Platform Support Specialist, you'll be the face (and voice) of our platform - guiding users through every step of their journey with us. Whether it's helping a fan grab last-minute seats to the big game, or assisting a seller listing tickets for a sold-out show, your goal is to make every experience seamless, human, and enjoyable.

You'll work closely with customers and internal teams to resolve issues, share product feedback, and be a key part of our mission to bring happiness through live events., * Deliver empathetic, clear, and fast support to users via chat, email, and phone.

 * Assist with platform navigation, ticket listings, order troubleshooting, payment issues, and account management.
 * Educate users on app features, updates, and best practices to enhance their experience.
 * Triage and escalate bugs or technical issues to the appropriate teams while maintaining user communication.
 * Create and maintain support articles, help guides, and documentation.
 * Advocate for the user by sharing insights with product, design, and engineering teams.
 * Contribute to support process improvements and help us scale a world-class support operation.
 * Occasionally provide support during peak event times (evenings/weekends) as needed.


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