> Markdown version of [/jobs/ext/229013-desktop-support-technician-i](https://www.wearedevelopers.com/jobs/ext/229013-desktop-support-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician I - **Company:** NuAxis Innovations - **Location:** Boston, MA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Image Management, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Software Engineering, Computer Equipment, Information Technology, Servicenow - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2f282e3fdd2840a5 ## About the Role Education: Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience). Experience: 6 months to 1 year of desktop support or IT helpdesk experience. Technical Skills: * Proficiency in Windows and macOS environments. * Knowledge of Active Directory, Office 365, and basic networking concepts. * Familiarity with imaging tools and remote support software. * Familiarity with ticketing systems such as ServiceNow and Remedy. * Soft Skills: Strong communication, customer service, and problem-solving abilities. Preferred Certifications * CompTIA A+ * Microsoft Certified: Modern Desktop Administrator Associate * ITIL Foundation (optional) Work Environment * Schedule Flexibility is a plus. * Onsite support role. * May require occasional travel between office locations. Ability to lift and move computer equipment (up to 50 lbs.). Additional Requirements * Security Clearance: Ability to obtain and maintain a Public Trust clearance. * Compliance: Must adhere to DOL and federal IT security standards. * Work Environment: Onsite or hybrid; may require occasional travel to regional offices. * Ability to lift and move computer equipment (up to 50 lbs.). ## Description Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Desktop Support Technician I for a Part Time position., The Desktop Support Technician provides technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting problems, installing and configuring systems, and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset., * Provide first level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals. * Diagnose and resolve hardware and software issues in a timely manner. * Install, configure, and maintain operating systems, applications, and security tools. * Assist with onboarding and offboarding of employees, including device setup and account provisioning. * Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system * Collaborate with IT team members to escalate complex issues and implement solutions. * Ensure compliance with organizational IT policies and security standards. * Support remote users and troubleshoot connectivity issues via VPN or remote tools. ## Related Videos - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Cloud Run- the rise of serverless and containerization](https://www.wearedevelopers.com/videos/106-cloud-run-the-rise-of-serverless-and-containerization) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)