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# Senior Customer Tech Support Specialist (Help Desk)

- **Company:** ASTRION, INC.
- **Location:** Dahlgren, VA, United States
- **Experience:** Expert
- **Salary:** $65,000.0 - $72,500.0
- **Contract:** Permanent contract
- **Skills:** Computer Networking Systems, Information Technology, Servicenow
- **Published:** August 29, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9123742/senior-customer-tech-support-specialist-help-desk

## About the Role

* Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support
 * Experience using help desk tools such as BMC's Remedy, BMC Helix ITSM , or ServiceNow
 * Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation, * Bachelor's degree in Information Technology , Computer Science, or a related field.
 * CompTIA A+, Network+, MS-900, MD-102

## Description

Astrion has a contingent opening for a Senior Customer Tech nical Support Specialist supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II I / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry -level and follow-up support. P rovide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning .


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