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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT End User Specialist II - **Company:** Radiology Imaging Associates - **Location:** Englewood, CO, United States - **Experience:** Experienced - **Salary:** $65,790.0 - $81,203.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Health Informatics, Business Software, Identity and Access Management, Information Technology - **Published:** August 29, 2026 - **Apply:** https://www.careerjet.com/job/usf75aa3abfc7c7c76d0830598c0d27d68/eaa ## About the Role * Excellent customer service skills with the ability to convey technical information in user-friendly terms. * Knowledge of basic IT security practices and protocols * In depth knowledge of Windows operating systems and hardware * Understanding of advanced network structures and concepts * Excellent communication skills * Excellent problem-solving and critical thinking skills * Advanced understanding of Microsoft 365 * Advanced understanding of Identity and Access Management (IAM) * 2-5 years of Healthcare IT experience, preferably in radiology * Reliable transportation Other Requirements: * High school diploma or equivalent; Associate degree in computer science or related field - Preferred * A+ Certificate - Preferred * Must be able to work in small confined spaces (2x2') * Must be able to regularly lift 50+ lbs ## Description IT End User Specialist II | Englewood, CO Reporting to IT Business Applications Manager Employment Type: Full Time. This position requires on-site support for multiple facilities in Colorado. Local candidates only. Radiology Imaging Associates (RIA) is a physician-led radiology practice comprised of over 120 fellowship-trained radiologists delivering innovative diagnostic and interventional care across Colorado and beyond. Our IT team plays a crucial role in supporting that mission by ensuring high-performing, secure, and responsive technology systems. Summary of Position: The IT End User Specialist II provides advanced front-line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. This role is responsible for opening, responding to, and resolving service tickets in a timely manner according to service level agreements. The IT End User Specialist II must have excellent problem-solving skills to diagnose, evaluate, and resolve complex problem situations or when appropriate, escalate or route them to appropriate IT staff members., * Provides excellent customer service to end-users * Logs, triages, and manages IT support requests for end-users in a first-contact scenario. * Provides effective advanced troubleshooting for common technical issues related to hardware, software, and networking. * Identifies and escalates more technically challenging issues to higher level support teams * Documents solutions to common issues to increase efficiency and reduce first call resolution times * Provides advanced user and computer account management tasks * Performs regular site visits and field work * Works directly with higher-level support teams * Manages and Maintains end-user focused applications * Participates in On-Call rotations * Other duties as assigned ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)