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# Desktop Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Knoxville, TN, United States
- **Salary:** $52,000.0 - $56,160.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Desktop Environments, Issue Tracking Systems, Microsoft Office, Office Suite, Office365, Laptops, User Accounts
- **Published:** August 29, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88169574/1

## About the Role

* Desktop Support
 * Hardware Troubleshooting
 * Windows 10/11 Support
 * Active Directory
 * PC Imaging and Deployment
 * Microsoft Office / Office 365
 * Printer Support
 * Technical Troubleshooting
 * Asset Management
 * End User Support
 * Customer Service
Preferred Qualifications

 * Experience supporting enterprise desktop environments.
 * Familiarity with Microsoft 365 applications including Outlook, Teams, and Office Suite.
 * Experience deploying and imaging workstations and laptops.
 * Knowledge of hardware troubleshooting and break/fix support.
 * Ability to troubleshoot across multiple technologies and independently resolve issues.
 * Strong written and verbal communication skills.
 * Experience working within a ticketing system environment.
What We're Looking For We're looking for someone who thrives in a fast-paced IT environment, enjoys solving technical problems, and takes pride in delivering a high level of support. Candidates do not need to be experts in every technology listed, but should have familiarity with most areas and a willingness to learn and grow within the role.

## Description

Job Overview We are seeking an experienced *Desktop Support Technician* to join a growing IT support team in Knoxville. This team provides technical support for thousands of endpoints across hundreds of locations nationwide and serves as the highest level of support for end-user technology issues.
The ideal candidate will have strong hands-on experience with desktop and laptop deployments, troubleshooting hardware and software issues, asset management, and supporting Windows-based environments. This role requires a customer-focused professional who can work collaboratively with teammates to resolve complex technical challenges while delivering exceptional support to end users.
Key Responsibilities

 * Configure, image, deploy, and support desktop and laptop computers.
 * Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
 * Provide advanced support for Microsoft Windows environments and business applications.
 * Support and manage Active Directory user accounts, permissions, and access requests.
 * Install, configure, and troubleshoot printers and other endpoint devices.
 * Respond to incident tickets and service requests within established SLA requirements.
 * Perform hardware replacements, upgrades, and lifecycle management activities.
 * Maintain accurate inventory and asset management records.
 * Collaborate with team members to investigate and resolve escalated technical issues.
 * Document troubleshooting steps, resolutions, and support procedures.
 * Deliver excellent customer service while supporting end users both remotely and onsite.


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