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# Tier 1 Desktop Support

- **Company:** Kforce Inc.
- **Location:** Colorado Springs, CO, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Microsoft Outlook, Distributed Systems, Issue Tracking Systems, Microsoft Dynamics, Azure Active Directory, Microsoft SharePoint, Software Deployment, Office365, Software Troubleshooting, User Administration
- **Published:** August 29, 2026
- **Apply:** https://www.kforce.com/find-work/search-jobs/#/detail/MTY5Nn5XUUd-MjE4Njc3N1Qxfjk5/

## About the Role

* 1+ years of experience in a Help Desk, Service Desk, IT Support, or customer-facing technical support environment preferred
 * Basic understanding of user and account administration
 * Experience supporting Windows environments
 * Familiarity with Microsoft 365 applications and services
 * Basic knowledge of Microsoft Entra ID/Azure AD
 * Strong troubleshooting and problem-solving skills
 * Strong communication and customer-service skills
 * Ability to manage multiple support tickets and prioritize requests effectively
 * Ability to learn new systems and processes quickly

Preferred Experience:

 * Experience with a Help Desk or Service Desk ticketing platform
 * Exposure to Microsoft Entra ID/Azure AD administration
 * Experience with Exchange, Teams, SharePoint, or OneDrive support
 * Exposure to Dynamics 365 is a plus, but not required
 * Experience supporting remote users and distributed environments

## Description

* Create, modify, and deactivate user accounts
 * Perform password resets, name changes, group management, and licensing updates
 * Manage and resolve Tier 1 support tickets

Provide basic support for Microsoft 365 applications, including:

 * Outlook and Exchange
 * Microsoft Teams
 * SharePoint
 * OneDrive
 * Microsoft Entra ID

Troubleshoot common Windows issues, including:

 * Login and access issues
 * Windows updates
 * System health checks
 * Software installations
 * Audio/video issues
 * Equipment, peripheral, and accessory troubleshooting
 * Assist users with basic hardware and software questions
 * Document troubleshooting steps and resolutions within the ticketing system
 * Escalate issues requiring additional technical support
 * Learn additional systems, applications, and support processes as knowledge of the environment grows
 * Support basic user management within business applications as needed


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