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# Sr. Director- Software Engineering (Shared Capabilities Leader)

- **Company:** Watson Wyatt Worldwide, Inc.
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Salary:** $140,000.0 - $170,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Microsoft Azure, Cloud Computing, Continuous Integration, Information Engineering, DevOps, Information Technology Operations, Release Management, Cloud Services, Software Engineering, Data Pipelines
- **Published:** August 29, 2026
- **Apply:** https://www.careerjet.com/job/us90125d30f1a848308605d13c99449257/eaa

## About the Role

Extensive senior technology leadership experience within a complex enterprise environment, including leadership of shared services, platform engineering, DevOps, or IT operations functions.
Demonstrated experience leading multiple distinct technology functions simultaneously, each with its own team, roadmap, and stakeholder base.
Strong working knowledge of cloud infrastructure (Azure preferred), CI/CD platforms, data engineering, and IT operations in a production environment.
Experience operating shared services that serve multiple product or delivery teams, with a clear model for prioritization, internal SLAs, and contention management.
Familiarity with production support, incident management, and IT operations in a regulated environment (SOC2, HIPAA, SOX).
Experience hiring and scaling technology teams across multiple functions and geographies, including India-based delivery models.
Strong financial management skills - able to plan and track investment across multiple cost centers.
Excellent stakeholder management and executive communication skills.
Experience in US healthcare, benefits, or financial services technology is a plus.
Leadership Competencies
Operational Excellence and Reliability Ownership
Cross-Functional Partnership and Shared Services Leadership
Strategic Resourcing and Capacity Management
Team Development and Inclusive Leadership
Commercial Acumen and Investment Prioritization
Stakeholder Management and Executive Communication

## Description

The Capabilities Leader owns the shared operational technology functions that underpin delivery across all three business streams. The role has direct accountability for four functions: DevOps & Release Management, Data Engineering, IT Operations & Production Support and Shared Platform. These four functions operate as shared optimized to serve Customer Engagement, Accounts, and Enrollment equally. The Capabilities Leader is accountable for platform availability, operational maturity, and the long-term build-out of shared capabilities, working closely with Delivery Leaders and the Architecture Practice to ensure shared infrastructure remains aligned to standards., Lead and develop four direct functions: DevOps & Release Management, Data Engineering, IT Operations & Production Support, and Shared Platform. Set clear charters, roadmaps, and operating models for each.
Ensure shared capabilities operate as neutral services across all three delivery streams - Customer Engagement, Accounts, and Enrollment - with no stream receiving disproportionate access or priority.
Own availability, reliability, and resilience targets across all shared capabilities. Serve as the escalation point for production incidents, platform degradation, and cross-stream resource contention.
Drive cloud maturity, infrastructure modernization, and platform simplification across DevOps and Data Engineering. Own the cloud investment roadmap within Capabilities.
Oversee the stand-up of the Shared Platform function - working with the Shared Platform Leader to scope, prioritize, and build shared authentication, enrollment services, and common APIs across IM and BA.
Partner with Architecture to ensure all Capabilities decisions align with established standards, ADRs, and the canonical data model.
Manage vendor relationships and technology licensing for platform tooling, cloud services, and operational software within the Capabilities portfolio.
Define investment priorities across all four functions and provide regular reporting to the Technology Leader on platform health, roadmap progress, and key operational metrics.
Build and sustain delivery across geographically distributed teams, including India-based roles under the Capabilities India lead structure., Platform availability and reliability across all four functions - DevOps, Data, IT Operations & Production Support, and Shared Platform.
Delivery team satisfaction with shared capabilities - no stream experiences sustained resource contention or disproportionate wait times.
Shared Platform function stood up and delivering initial services within six months of the Shared Platform Leader hire.
Data Engineering operating against Architecture standards; data pipeline SLAs met.
IT Operations & Production Support achieving defined SLA and SLO targets.
Capabilities portfolio managed within agreed budget envelope.
Capabilities India lead identified and reporting structure operational within 90 days of hire.
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Compensation and Benefits
Benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only)., Director of Estimating for an established GC in the Chicagoland market and beyond - Strong compensation, benefits, flexibility, PTO, bonus, and more. This Jobot Job is hosted by:…

 + 20 days ago


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