> Markdown version of [/jobs/ext/2291139-it-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/2291139-it-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist I

- **Company:** Silicon Labs
- **Location:** Boston, MA, United States
- **Experience:** Starter
- **Salary:** $59,150.0 - $109,850.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Products, Information Systems, Information Technology
- **Published:** August 29, 2026
- **Apply:** https://www.dice.com/job-detail/9b5e2631-3d18-408a-b1d9-21dc5fc3bc77

## About the Role

* Degree in Information Systems or a related field.
 * Excellent people skills and problem-solving abilities.
 * Strong communication skills (both verbal and listening).
 * Critical thinking skills for handling walk-up requests.
 * Confidence and maturity in dealing with various IT support scenarios.

The following qualifications will be considered a plus:

 * Background in Information Systems.
 * Previous IT support experience (school or company).
 * Familiarity with Active Directory.
 * Experience with Microsoft and Apple products.
 * Knowledge of various IT systems and software

## Description

Our IT Service Team is a reliable group of professionals dedicated to providing top-notch technical support. This team handles a variety of tasks, from managing support tickets to assisting with walk-up requests. We pride ourselves on our strong communication skills and ability to solve problems efficiently., Our IT Support Team works across a range of areas and various sites. Some of your responsibilities may include:

 * Provide technical support for tickets and walk-up requests.
 * Assist team members with various tasks and collaborate with other teams. Contribute to the continuous improvement of support processes and documentation.
 * Learn about IT support to take on additional responsibilities and provide comprehensive service in the Boston office.


## Related Videos

- [Lessons from Steve Jobs - Learnings from the Past for the Future](https://www.wearedevelopers.com/videos/1021-lessons-from-steve-jobs-learnings-from-the-past-for-the-future)
- [Microservices? Monoliths? An Annoying Discussion!](https://www.wearedevelopers.com/videos/970-microservices-monoliths-an-annoying-discussion)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Startups Cloning Humans, Angry AI Bloggers, and Robotaxi Chaos - Christian Trummer](https://www.wearedevelopers.com/videos/1853-startups-cloning-humans-angry-ai-bloggers-and-robotaxi-chaos-christian-trummer)
- [Giving AI eyes: How to build a dashboard you can't see](https://www.wearedevelopers.com/videos/100193-giving-ai-eyes-how-to-build-a-dashboard-you-can-t-see)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)