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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Supervisor, Data Center Operations - **Company:** Tierpoint LLC - **Location:** Breinigsville, PA, United States - **Experience:** Experienced - **Salary:** $55,500.0 - $90,535.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Business Software, Microsoft Outlook, Cyber Security, Data Centers, IBM Hardware Management Console, Microsoft Visio, Networking Cables, Reliability of Systems, Information Technology - **Published:** August 29, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88180730/1 ## About the Role * A minimum of 3 - 5 years progressive experience in a technology-based customer support in a mission critical operations environment. * Previous leadership or mentoring experience. * A solid understanding of the data center industry. * Ability to coordinate projects and programs to ensure that all elements meet the Tierpoint quality standards. * Ability to lead and direct the work of others while exercising independent judgment. * Proficiency with common business applications (Word, Outlook, Excel, Visio, etc.). * Excellent verbal, written, and interpersonal skills * Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines, * Ability to create documentation and procedures. * Ability to identify and resolve issues effectively. * Ability to provide basic troubleshooting for different technical and facility issues. * Solid understanding IT security, networking, and IT systems. Preferred Experience * Applicable IT or mission critical certifications. * Prior experience in the mission critical industry. Working Conditions * Data Center Operations environment * Physical Requirements: + Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces. ## Description As a Data Center Supervisor, you will oversee day-to-day data center operations to ensure reliable, 24/7 performance. This role includes managing staffing, testing and maintaining facility infrastructure, and ensuring consistent service delivery and quality standards. You will be responsible for all hardware assets, including both company-owned and customer-owned equipment, and will drive ongoing operational improvements. The position also involves documenting, tracking, and resolving issues in a timely manner to maintain system stability. Success in this role requires managing multiple projects simultaneously and coordinating effectively with internal teams and external partners in a fast-paced environment. Responsibilities Operational Management: Coordinate and supervise data center activities, ensuring optimal performance and uptime. * Implement and enforce best practices for infrastructure maintenance, hardware management, and environmental monitoring. * Monitor power usage, cooling, and space capacity to ensure efficiency and prevent system failures. * Maintain and update documentation related to policies, procedures, and compliance requirements. Team Leadership & Coordination: * Supervise and mentor a team of technicians, providing technical guidance and support. * Provides quality internal and external customer service surrounding the Company values. * Maintain staffing plan to meet business needs and objectives. * Define employee goals and objectives. * Deliver employee communications through regularly scheduled group meetings, one on one sessions, and yearly reviews. * Assist with new hire interviewing and review support capabilities and establish plans to improve staff performance. * Oversee and drive projects to on-time completion. * Plan and coordinate maintenance activities. Monitoring & Equipment Maintenance: * Oversee preventative maintenance schedules for electrical, mechanical, and cooling systems. * Work with vendors and contractors for equipment installations, upgrades, and repairs. * Monitor and respond to alerts related to power, cooling, and IT infrastructure. * Conduct routine inspections and preventive maintenance to ensure system reliability. Incident Management & Troubleshooting: * Respond to and resolve technical issues, system failures, or emergency situations efficiently. * Coordinate with all Tierpoint teams to address system failures and service interruptions. * Document root cause analysis and follow-up actions for recurring issues. * Diagnose and resolve hardware, connectivity, and environmental issues. Security & Compliance: * Adhere to data center security policies, standard operating procedures, access controls, and compliance requirements. * Maintain accurate records of equipment changes, incidents, and maintenance activities. * Maintain compliance with industry standards such as, PCI, ISO 27001, SOC 2, and other regulatory requirements. * Work with compliance teams to prepare for audits and implement necessary corrective actions. * Other duties as assigned., * Coordinate and oversee regular testing and preventive maintenance of critical facilities infrastructure. * Solid understanding of critical facilities infrastructure (mechanical, electrical, fire suppression, security, etc.). * Understanding of building management systems and controls. * Understanding of data center best practices (hot-aisle / cold-aisle cabinet placement, service space requirements, power distribution, network cabling, etc.). ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Why segmenting your infrastructure into tiers makes your infrastructure design better](https://www.wearedevelopers.com/videos/1960-why-segmenting-your-infrastructure-into-tiers-makes-your-infrastructure-design-better) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)