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# IT Supporter

- **Company:** Amadeus FiRe AG
- **Location:** Bonn, Germany (Remote available)
- **Salary:** €48,000.0 - €53,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Information Technology
- **Published:** August 29, 2026
- **Apply:** https://www.xing.com/jobs/bonn-it-supporter-157468951

## About the Role

* Abgeschlossene Ausbildung im IT-Bereich, z. B. als Fachinformatiker oder eine vergleichbare Qualifikation
 * Berufserfahrung im IT-Support, Helpdesk oder Service Desk von Vorteil
 * Gute Kenntnisse in Windows-Client-Systemen und idealerweise Microsoft 365
 * Erfahrung im Umgang mit Ticketsystemen und IT-Service-Prozessen
 * Service- und Kundenorientierung sowie eine strukturierte Arbeitsweise
 * Sehr gute Deutschkenntnisse in Wort und Schrift

## Description

* Full-timeEmployment type: Full-time
 * €48,000 - €53,000 (employer salary)
 * Hybrid
 * Be an early applicant, * Betreuung und Unterstützung von Anwendern bei technischen Fragen und IT-Störungen
 * Annahme, Analyse und Bearbeitung von Supportanfragen
 * Installation, Konfiguration und Administration von Hard- und Software
 * Fehleranalyse und Troubleshooting im Bereich Windows, Microsoft 365, Clients und Peripheriegeräte
 * Dokumentation von Störungen, Lösungen und durchgeführten Maßnahmen
 * Mitarbeit bei IT-Projekten sowie Unterstützung bei der Prozessoptimierung


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