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# App Support Specialist

- **Company:** TELUS Digital -
- **Location:** Pocking, Germany
- **Contract:** Permanent contract
- **Skills:** Software Applications, Interaction Design, Software Requirements Analysis
- **Published:** August 29, 2026
- **Apply:** https://www.adzuna.de/details/5858239695

## About the Role

* Education: High school diploma or equivalent.
 * Experience: Previous experience in app support, technical support, or customer service preferred.
 * Languages: Advanced English is required.
 * Skills:
 + Strong understanding of mobile and web applications, troubleshooting methods, and common technical issues.
 + Excellent communication skills with the ability to explain complex technical concepts in a simple manner.
 + Experience with app stores, account management, and in-app purchases.
 + Problem-solving mindset with strong analytical skills.
 + Ability to multitask and manage multiple customer inquiries efficiently.
 * Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

## Description

We are looking for an App Support Specialist (English) to assist users with troubleshooting, navigation, and optimization of mobile and web applications. This role requires strong technical problem-solving skills, excellent communication abilities, and a passion for delivering top-tier customer experiences. The ideal candidate is tech-savvy, detail-oriented, and capable of handling a wide range of app-related inquiries efficiently., * Provide advanced English customer support via chat, email, and phone for app-related issues.

 * Assist users with troubleshooting login problems, app crashes, and functionality errors.
 * Guide customers through app navigation, feature usage, and system updates.
 * Resolve payment processing, subscription, and account-related concerns.
 * Escalate unresolved technical issues to the appropriate development or IT teams.
 * Maintain accurate documentation of user interactions and troubleshooting steps.
 * Educate users on best practices, new features, and security guidelines.
 * Stay updated on app updates, system requirements, and emerging tech trends.


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