> Markdown version of [/jobs/ext/229246-it-telecommunications-engineer-iv](https://www.wearedevelopers.com/jobs/ext/229246-it-telecommunications-engineer-iv). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Telecommunications Engineer IV - **Company:** ModivCare - **Location:** Edison, NJ, United States - **Experience:** Experienced - **Salary:** $97,200.0 - $133,700.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Application Programming Interfaces (APIs), Disaster Recovery, JSON, Microsoft Office, OAuth, Office Suite, Twilio, Chatbots, Genesys, Git, Restful APIs, Software Version Control, Microservices - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=44eba29f2402f5af ## About the Role Do you have experience in Telecommunication?, Do you have a Bachelor's degree?, Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!, * Bachelor's Degree preferred. * Seven (7) plus years overall Telecom experience. * Or equivalent combination of education and/or experience. * Must have extensive knowledge of telecommunications technology systems and process skills. * Must have minimum of 3 years of proven experience in Genesys Cloud Architect, demonstrating understanding, knowledge and execution in high volume contact center setting. * PC literate, including knowledge of office productivity tools (MS Suite: Excel, Word, etc). * Communications skills (listening, speaking, writing, inquiring). * Ability to work under pressure and handle stress. * Ability to participate in on-call schedule (after hours and weekend support). * Works well within a team environment as well as individually. * Must have excellent organizational and coordination skills. * Must demonstrate sound analytical skills. * Must be able to self-manage tasks and projects and keep management informed of progress. ## Description Modivcare is looking for an experienced IT Telecommunications Engineer IV to join our team. This position is responsible for the design, development, integration, and support of advanced contact center solutions using Genesys Cloud (CX) technologies. This role combines deep technical expertise with strategic understanding of customer experience, ensuring scalable, reliable, and high-performing systems that align with organizational goals., * Configure and manage Genesys Cloud routing, queues, agent profiles, permissions, and reporting. * Provide support for the organization's CCaaS (Genesys Cloud CX) platform. * Expert experience with Genesys Cloud Architect, Genesys Cloud APIs, and Data Actions. * Familiarity with CI/CD pipelines with version control (Git) and strong knowledge of REST APIs, JSON, OAuth, and microservices architectures. * Designs and maintains contact center infrastructure including IVR/IVA omni-channel flows (chatbots, digital channels, and routing logic). * Participates in projects and new initiatives between telecom carriers, network, developers and telecom teams. * Provides support for contact center related technologies like reporting, outbound campaigns, and WFM. * Partners with telecom service vendors (Bandwidth, Veridas, Twilio, Google) on offerings and supports a combination of infrastructure design and maintenance. * Works with network and server teams, and other IT departments to support and provision necessary infrastructure for telecom environments. * Develops and maintains disaster recovery and business continuity plans for telecom and contact center systems, including regular testing and updates to ensure resilience in the event of disruptions. * Continuously monitors and optimizes the performance of telecom and contact center systems, identifying and addressing bottlenecks, inefficiencies, and areas for improvement and optimization. * Implements quality assurance processes for telecom services and contact center interactions, including monitoring call recordings, analyzing performance metrics, and providing feedback and coaching to improve service quality and customer satisfaction. * May support projects and perform other duties as assigned. ## Related Videos - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Git for Code Reviews](https://www.wearedevelopers.com/videos/429-git-for-code-reviews) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)