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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Analyst - Tier 1 - **Company:** MILLENNIUM - **Location:** Denver, CO, United States - **Experience:** Expert - **Salary:** $53,000.0 - $58,000.0 - **Contract:** Permanent contract - **Skills:** Business Software, Computer Networks, Desktop Computing, Identity and Access Management, Issue Tracking Systems, IT Management, Password Management, Software Engineering, Connectivity Problems, Information Technology, 3-tier Architectures, User Accounts - **Published:** August 29, 2026 - **Apply:** https://www.careerjet.com/jobad/us897c80304c6acbd053dc0ffacb3814c8 ## About the Role * High school diploma or equivalent required * Associate degree, technical certification, or coursework in Information Technology, Computer Science, or a related field preferred * Experience in customer service, hospitality, retail, or another service-oriented environment is preferred * CompTIA A+, Google IT Support, or other entry-level IT certification is a plus, but not required Technical Skills * Basic understanding of computers, hardware, software, and networking concepts * Familiarity with Windows operating systems and common business applications * Ability to troubleshoot basic technical issues and identify when escalation is needed * Comfortable learning new software, systems, and technology * Basic understanding of password management, user accounts, and access permissions * Ability to accurately document issues, troubleshooting steps, and resolutions in a ticketing system Communication & Problem-Solving * Strong customer service and communication skills * Ability to explain technical information clearly to non-technical users * Strong problem-solving and critical-thinking skills * Patient, professional, and approachable when assisting users with technical issues * Strong attention to detail and organizational skills * Ability to prioritize multiple requests and manage competing deadlines * Demonstrates curiosity and a willingness to learn and develop technical skills Hospitality & Team Mindset * Passion for providing excellent internal customer service * Comfortable working in a fast-paced, hospitality-driven environment * Demonstrates ownership and follows through on assigned tasks * Works collaboratively with team members and other departments * Maintains a positive, solutions-oriented attitude * Demonstrates professionalism, reliability, and accountability Physical & Work Requirements * Ability to work at a computer for extended periods * Ability to occasionally lift, move, or set up standard IT equipment such as computers, monitors, and printers * Flexibility to support occasional after-hours, weekend, or holiday IT needs as business requirements dictate ## Description As our IT Help Desk Analyst - Tier 1, you will play an integral role in providing timely, reliable technical support to our employees while contributing to a collaborative and service-focused IT team environment. This role is ideal for someone who brings a passion for helping others, strong problem-solving skills, attention to detail, and a commitment to continuous improvement and results. Your Impact - Frontline / Tier 1 You are a key point of contact for employees needing technical assistance. Your responsiveness, technical knowledge, and service mindset will help ensure employees have the tools, access, and support they need to work effectively. You will troubleshoot issues, resolve common technical problems, and escalate more complex matters while providing a positive support experience. What You'll Be Doing Technical Support & Troubleshooting * Provide first-level technical support to employees by phone, email, chat, or in person * Diagnose and resolve common hardware, software, network, and system issues * Troubleshoot computers, monitors, printers, mobile devices, applications, and peripheral equipment * Assist employees with password resets, account access, software issues, and basic connectivity problems * Escalate complex or unresolved issues to Tier 2, Tier 3, or the appropriate IT resource Service & User Experience * Deliver responsive, professional, and customer-focused technical support * Communicate technical information clearly to users with varying levels of technical knowledge * Follow up on open issues to ensure timely resolution and a positive user experience * Anticipate user needs and approach problems with a solutions-first mindset * Maintain a professional and helpful attitude in a fast-paced environment Ticket Management & Documentation * Accurately log, prioritize, track, and resolve help desk tickets * Document troubleshooting steps, resolutions, and relevant technical information * Maintain accurate records of hardware, software, user accounts, and support activities * Meet established response and resolution timeframes * Identify recurring issues and communicate trends or potential improvements to IT leadership Systems & Access Support * Assist with employee onboarding and offboarding by supporting account setup, equipment, and access needs * Support user access to company systems, applications, and technology resources * Assist with the deployment, configuration, and maintenance of IT equipment * Follow established procedures for user permissions, security, and access management * Support IT projects, system upgrades, and technology initiatives as assigned Team Collaboration * Work collaboratively with IT and other departments to resolve technical issues * Communicate effectively with employees, managers, vendors, and IT team members * Share knowledge and contribute to a positive, solutions-oriented team environment * Support a culture of respect, accountability, and continuous improvement * Assist with developing and maintaining helpful technical resources and knowledge articles Security, Compliance & Standards * Follow all company IT policies, security standards, and procedures * Protect confidential company and employee information * Follow cybersecurity best practices and report suspected security incidents promptly * Maintain accuracy in technical documentation, ticketing, and asset records * Uphold a culture of accountability, security, and operational excellence, IT Specialist (RVU Colorado) The IT Specialist is responsible for carrying out routine software and hardware related tasks and projects, and in general providing a high level of … ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)