> Markdown version of [/jobs/ext/2292561-digital-patient-experience-project-manager](https://www.wearedevelopers.com/jobs/ext/2292561-digital-patient-experience-project-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Digital Patient Experience Project Manager - **Company:** Summit Orthopedics - **Location:** Woodbury, MN, United States - **Experience:** Expert - **Salary:** $90,256.0 - $112,820.0 - **Contract:** Permanent contract - **Skills:** Information Technology, Golang - **Published:** August 29, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88172391/1 ## About the Role Bachelors of Health Administration (required) Bachelors of Business Administration (required) Experience Healthcare experience strongly preferred. (preferred) 5 years: Five or more years of experience leading cross-functional projects, digital transformation initiatives, healthcare technology implementations, patient access initiatives or consumer experience programs is required. (required) ## Description The Digital Patient Experience Project Manager leads enterprise-wide projects that improve how patients' access, navigate, and engage with Summit Orthopedics through digital tools and connected workflows. This role oversees digital health implementations, enhancements to patient-facing technology, process improvements, adoption, and performance measurement across the patient journey. Working closely with Information Technology, Clinical Operations, Patient Access, Revenue Cycle, and external partners, this position has a solid line relationship to Marketing to ensure the digital experience aligns with Summit's brand and consumer experience standards. This is a full-time position based at our Corporate Office located in Woodbury, MN. Monday - Friday schedule of 8:00 AM - 4:30 PM (subject to change). Schedule can vary based on needs of projects. * Leads cross-functional digital patient experience projects from discovery and business-case development through implementation, adoption, stabilization and continuous post-launch optimization. * Manages initiatives across the full digital patient journey - from a patient's first interaction with Summit through access, scheduling, care navigation, follow-up and re-engagement. * Develops and maintains digital experience project charters, scope, requirements, roadmaps, schedules, resource plans, decision logs and status reporting. * Facilitates patient journey mapping and workflow analysis to identify friction points, access barriers, areas of duplication, and opportunities for digital experience improvement. * Partners across departments and with external vendors to manage dependencies, align priorities and deliver integrated solutions. * Leads vendor evaluation, implementation planning, contract deliverable oversight, issue escalation and performance reviews for assigned digital health platforms and services. * Plans and coordinates user acceptance testing, readiness assessments, training, communications, go-live support, change management and adoption activities for new digital tools and/or workflows. * Establishes and monitors key performance indications, including digital adoption, scheduling conversion, portal activation, completion and abandonment rates, call deflection, patient satisfaction and operational efficiency. * Uses analytics, patient feedback, frontline input, and performance data to prioritize enhancements and develop continuous recommendations. * Ensures digital patient experience initiatives support organizational standards for accessibility, quality, privacy, patient safety and regulatory compliance. * Maintains dotted line partnerships with Information Technology, Marketing and Quality to ensure digital solutions are technically sound, appropriately governed and aligned with Summit's brand, quality and patient experience standards. * Partners with Marketing to ensure patient facing platforms, workflows and communications create a consistent, accessible, and patient-centered Summit experience. This role supports alignment but does not own marketing strategy or campaign execution. * Performs other duties and/or special projects as assigned and applicable. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Go with the Flow: Stop the Leaks Before Your Memory's a Waterfall!](https://www.wearedevelopers.com/videos/100073-go-with-the-flow-stop-the-leaks-before-your-memory-s-a-waterfall) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Scoring 2000 Products per Request: Performance Pitfalls in Golang](https://www.wearedevelopers.com/videos/2073-scoring-2000-products-per-request-performance-pitfalls-in-golang) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Should Tech Managers Be Developers First? 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