> Markdown version of [/jobs/ext/2292863-supervisor-noc](https://www.wearedevelopers.com/jobs/ext/2292863-supervisor-noc). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Supervisor, NOC - **Company:** DYOPATH - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $115,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Computer Network Operations, Information Technology, Performance Monitor - **Published:** August 29, 2026 - **Apply:** https://job-boards.greenhouse.io/dyopath/jobs/4709028006 ## About the Role We're looking for someone who enjoys solving problems, developing people, and improving how things work. You may be an excellent fit if you: * Have experience leading or mentoring technical teams * Thrive during high-pressure incidents and escalations * Enjoy building processes and driving operational improvements * Communicate confidently with both engineers and business leaders * Take ownership and inspire others to do the same * Believe strong teams are built through coaching, trust, and accountability, Required * 5+ years of NOC, infrastructure operations, or related IT experience * Experience serving in a lead, supervisory, or management capacity * Experience managing incidents and escalations * Strong understanding of networking, systems, and service operations * Ability to communicate effectively with technical and non-technical audiences Preferred * Experience in an MSP or multi-client environment * ITIL knowledge or certification * Industry certifications such as: * CCNA / CCNP * Network+ * ITIL Foundation * Azure Network Engineer * AWS Networking Certifications ## Description Leads and develops NOC engineers, oversees daily network operations, ensures SLA performance, and coordinates responses to major incidents and escalations. The supervisor distributes workloads, monitors metrics, communicates with clients and leadership, conducts post-incident reviews, improves runbooks and processes, and identifies automation opportunities. The role requires technical team leadership, strong networking and systems knowledge, effective incident management, and occasional after-hours support., The DYOPATH NOC is at the heart of delivering exceptional service to our clients. As Supervisor, NOC, you'll play a pivotal role in: * Leading and developing a team of network and systems professionals * Coordinating responses during major incidents and service disruptions * Improving operational processes and service delivery standards * Ensuring clients receive world-class support and communication * Helping build a culture of accountability, collaboration, and continuous improvement Your decisions will directly influence client experience, team performance, and operational success. What the Supervisor, NOC, Will Do Lead and Develop Your Team * Coach, mentor, and support NOC engineers * Conduct regular one-on-one meetings and performance discussions * Assist in onboarding and developing technical talent * Foster a culture focused on teamwork, accountability, and growth Drive Operational Excellence * Oversee day-to-day NOC operations * Ensure service level agreements (SLAs) are met * Manage workload distribution and team coverage * Monitor performance metrics and identify opportunities for improvement Lead Through Critical Events * Act as a primary escalation point for complex issues * Coordinate technical resources during major incidents * Provide clear communication to clients and leadership * Lead post-incident reviews and continuous improvement efforts Improve and Build * Enhance runbooks, processes, and documentation * Identify opportunities for automation and efficiency * Partner with leadership to strengthen operational maturity * Help shape the future direction of the NOC, At DYOPATH, we're committed to helping our employees grow professionally while delivering exceptional service to our clients. As the Supervisor, NOC, you'll find: * Opportunities to grow your leadership career * Exposure to diverse technologies and client environments * A collaborative team that supports learning and development * High visibility with technical and business leadership * The opportunity to make a measurable impact every day ## Related Videos - [Containers in the cloud - State of the Art in 2022](https://www.wearedevelopers.com/videos/410-containers-in-the-cloud-state-of-the-art-in-2022) - [Automate everything via NodeJS and Puppeteer](https://www.wearedevelopers.com/videos/322-automate-everything-via-nodejs-and-puppeteer) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [Reliable scalability: How Amazon.com scales on AWS](https://www.wearedevelopers.com/videos/983-reliable-scalability-how-amazon-com-scales-on-aws) - [From Doubt to Confidence: How Sentry Uses Verdaccio to Bulletproof SDK Releases](https://www.wearedevelopers.com/videos/739-from-doubt-to-confidence-how-sentry-uses-verdaccio-to-bulletproof-sdk-releases) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [DevOps Engineer Salary [2023]](https://www.wearedevelopers.com/magazine/203-devops-engineer-salary-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)