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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Support Engineer I - **Company:** Walker, Inc - **Location:** Las Vegas, NV, United States - **Experience:** Expert - **Salary:** $75,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Systems Engineering, Hardware Compatibility (Software Requirements), Hardware Design, Systems Analysis, PostgreSQL, Linux System Administration, Windows Servers, Radio-Frequency Identification, Systems Integration, Software Troubleshooting, Containerization, Nutanix, Network Server, Vmware, Microservices - **Published:** May 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9588e2a44387fe93 ## About the Role Do you have experience in Microservices?, Do you have a Bachelor's degree?, Required Skills & Abilities: * Familiarity with Linux-based systems, microservices, and containerization. * Demonstrable understanding of networking, operating systems, servers, and hardware diagnostics. * Strong analytical, communication, and problem-solving skills. * Customer-focused with experience handling technical support in complex environments. * Excellent written and verbal communication skills in English. * Must have valid work authorization documents to work in the United States. * Ability to successfully pass additional background screenings during employment to fulfill gaming industry regulation security requirements for client jurisdictions. * Ability to work outside regular business hours and travel as needed based on business demands. * This position requires a valid Passport. * Understanding of casino operations is a plus., * Bachelor's degree in a technology-related field or equivalent experience. * Minimum 1 year in systems engineering, IT support, hardware/software troubleshooting, or a related role. * Experience with VMWare, Nutanix, Windows Server, and PostgreSQL is a plus. Physical Requirements: * Ability to sit or stand for extended periods while working at a desk or computer station. * Occasional lifting or carrying of objects weighing up to 50 pounds, such as hardware, equipment, or office supplies, with or without assistance. * Ability to perform tasks requiring fine motor skills, such as typing, using office equipment, or operating a computer. * Ability to travel locally and/or internationally 10-30% of the time for customer service needs, or site visits, which may involve occasional lifting and walking. * Ability to participate in in-person meetings and presentations, including standing or moving about a room. * Must be able to work in an office environment and/or customer site location with varying noise levels and demands. ## Description The Systems Support Engineer I is responsible for installing and troubleshooting software and hardware systems, supporting systems enhancements, supporting hardware and software integrations, and fielding/resolving customer support tickets. This role involves close collaboration with cross-functional teams and occasional travel both regionally and internationally, as part of an organization reporting into the Director of Delivery and Support (North America)., * Install, configure, and troubleshoot hardware, software, and tools for new and existing customer deployments. * Perform system installations, upgrades, maintenance, and maintain related technical documentation * Support Demo Room operations and resolve any technical issues affecting functionality. * Deploy and maintain internal labs and vendor test environments. * Conduct system analysis, diagnose issues through lab replication, and implement root cause fixes. * Provide on-call support as part of a team rotation, including nights/weekends/holidays as scheduled by management. * Evaluate hardware compatibility, assist in implementing RFID technologies, and provide feedback used to drive hardware design decisions. * Support remote and onsite technical operations while adhering to compliance standards. * Collaborate with internal teams and external stakeholders to maintain and improve system performance. * Maintain compliance with local employment laws and regulations and recommended best practices; review policies and practices to maintain compliance. * Perform other related duties as assigned to fulfill business needs. ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Optimizing Discovery: PostgreSQL's Role in Transforming GetYourGuide's Search](https://www.wearedevelopers.com/videos/1647-optimizing-discovery-postgresql-s-role-in-transforming-getyourguide-s-search) - [Your next 10x engineer isn't in your city. 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