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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Delivery Specialist - **Company:** CMC - **Location:** Seguin, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Access Control List, Active Directory, Software Applications, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Exchange Server, Virtual Private Networks (VPN), Microsoft Lync, Microsoft Office, Windows Servers, Routing, Network Protocols, Skype for Business, Wireless Networks, ServiceNow IT Service Management, Computer Equipment, Cisco, Servicenow - **Published:** August 29, 2026 - **Apply:** https://jobs.cmc.com/talentcommunity/apply/1424462400/?locale=en_US ## About the Role * Minimum 3 years experience in Service Delivery or other IT support positions * Knowledge of IT support in areas including: PC, Applications (Manufacturing systems preferred), Telecomm (iPhone, Lync, Polycom, Cisco), and Networking protocols (PC / IP, VPNs, Access Control lists, Routing, bridging, etc) * Experience with IT Ticketing Systems (Service Now, Cherwell), Desktop Applications and Wireless Networking * Knowledge of Microsoft Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current, Skype for Business * Problem solving skills including root cause analysis and corrective action * Ability to plan, prioritize and drive issues, tasks and deliverables from concept to closure * Ability to work across different non-technical and technical functional groups * Excellent written and verbal communication skills; ability to communicate up, down, and across the business * Ability to work in a global, multi-site, and cross functional organization * Strong team member and able to contribute in a team environment * Excellent time management skills * Ability to work in all types of weather and environment (Office, Mill, Recycling yard - air-conditioned and non-air- conditioned environments) * Able to lift up to 45 pounds * Available for on-call hours * Available for travel up to 25% of the time Your Education * Bachelor's Degree or equivalent relevant experience required. ## Description * Works within all aspects of Service Delivery to ensure customer site is operational * Ensures quality and consistency with the IT Ticketing System - Cherwell * Assists with Asset Management through Cherwell * Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc) to ensure customer requests are being met in a timely manner * Works with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes * Acts as an escalation point for Helpdesk and responds to and resolves issues promptly * Installs, maintains, and troubleshoots all computer hardware and software * Adheres to IT policies and procedures * Composes and maintains technical specifications and documentation * Responsible for site-specific IT project participation * Supports the business processes, data, analytics, and software applications for the manufacturing system environment * Performs other duties as assigned ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)