> Markdown version of [/jobs/ext/2293434-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/2293434-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Specialist

- **Company:** Yakima Valley Farm Workers Clinic
- **Location:** Yakima, WA, United States
- **Salary:** $46,488.0 - $56,950.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, Information Technology, Hardware Infrastructure, User Accounts
- **Published:** August 29, 2026
- **Apply:** https://www.careerjet.com/job/usdeb1f3f7c561933a4c876d2addd88091/eaa

## About the Role

High School Diploma or General Education Diploma (GED).
Associate's Degree in Computer Science is preferred.
One year's working knowledge and experience with computers and related hardware technologies; commonly used desktop software such as Microsoft Windows and Microsoft Office; and customer service.
Knowledge of hardware, software, peripheral, and telephone troubleshooting techniques.
Ability to develop effective working relationships at all organizational levels.
Strong verbal, written, and listening communication skills.
Strong attention to detail and high level of accuracy.
Ability to prioritize work and handle a variety of tasks simultaneously in a fast-paced environment.
Basic proficiency with a variety of computer programs including Microsoft Outlook, Word, Excel and PowerPoint.
Ability to work flexible hours including evenings and weekends
Our Mission Statement

## Description

Responds to queries via phone, e-mail, self-service, or in person from employees with technical issues.
Logs calls into ticket tracking system, providing details including caller name, nature of the issue, diagnostic and troubleshooting steps, and resolution.
Troubleshoots, diagnoses, and resolves technical issues relating to computer systems, software, and hardware. Escalates any issues that need further troubleshooting and resolution.
Processes and completes various requests for service such as software and printer installations, phone extension assignments, and applications access.
Resolves issues and requests related to user accounts, password resets, new account creation, and employee separations.
Keeps supervisor informed of key items including increase in call volume and unresolved system issues.
Develops and maintains the Help Desk processes manual and documentation for performing the report review and system balancing procedures.
Documents common issue resolution, both internal to Information Services (IS) and customer facing, in knowledge articles to improve customer service.
Performs other duties as assigned.


## Related Videos

- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [Web Scraping, AI Agents, and the Future of Open Source - Kevin Lewis (Apify)](https://www.wearedevelopers.com/videos/1910-web-scraping-ai-agents-and-the-future-of-open-source-kevin-lewis-apify)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)
- [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)
- [What is a web developer?](https://www.wearedevelopers.com/magazine/18-what-is-a-web-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)