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# Desktop Support Technician Tier 1 Full-Time · On-Site

- **Company:** Grapevine MSP Technology Services
- **Location:** Visalia, CA, United States
- **Salary:** $43,680.0 - $52,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Desktop Computing, IP Addressing, Microsoft Office, Remote Service Software, TeamViewer, Wide Area Networks, Laptops, User Administration, Comptia IT Fundamentals (ITF+)
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=48b961825c492169

## About the Role

Do you have experience in Windows?, Basic understanding of Windows operating systems (Windows 10/11 preferred).

 * Familiarity with common office hardware - desktops, laptops, printers, and scanners.
 * Understanding Office 365 and the Microsoft Office Suite.
 * Basic knowledge of networking concepts (IP addressing, LAN/WAN fundamentals).
 * Strong communication and customer service skills - you'll be client-facing daily.
 * Ability to follow documented procedures and escalate issues appropriately.
 * Organized, detail-oriented, and able to manage multiple open tickets at once.
 * Eagerness to learn and a proactive, problem-solving attitude.

Preferred

 * Any prior experience in a help desk, desktop support, or IT support role (even internships or volunteer work counts).
 * Familiarity with Active Directory and basic user account management.
 * Exposure to remote support tools (e.g., ConnectWise, TeamViewer, or similar).
 * Basic understanding of antivirus and endpoint security concepts.
 * MSP experience is a strong plus - but not required.
 * Relevant certifications (CompTIA IT Fundamentals, A+, or similar) are a bonus.

## Description

This is a full-time, on-site position based at our Visalia, CA office. As a Tier 1 technician, you will be the first point of contact for client technical issues - triaging, resolving, and escalating support requests with professionalism and efficiency. You'll work alongside a high-performing engineering team and gain hands-on exposure to a wide range of technologies and client environments.


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