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# Technical Consulting Engineer - Cisco IQ and Cisco Cloud Control

- **Company:** Cisco Systems, Inc.
- **Location:** New York, NY, United States
- **Salary:** $77,200.0 - $100,500.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Computing, Diagnostic Tools, Cisco
- **Published:** August 29, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18116091?backUrl=%2Fcareer%2F18116091%2FTechnical-Consulting-Engineer-Cisco-Iq-Cisco-Cloud-Control-North-Carolina-Research-Triangle-Park

## About the Role

* Bachelors + 2 years of related experience, or Masters + 0 years of related experience, or 6 years of related experience
 * Associate level (e.g., CCNA) or equivalent relevant certification expected
 * Experience applying technical expertise to conduct advanced troubleshooting and resolve complex issues across specific technologies and architectures
 * Experience managing increasingly complex and integrated solutions in a highly technical environment requiring deep, cross-product knowledge and systems-level thinking
 * Experience leveraging AI capabilities, software, automation, and diagnostic tools to support quality, efficiency, and proactive issue resolution

Preferred Qualifications

 * Experience collaborating with customers, partners, engineering, and internal stakeholders to drive resolution, continuous improvement, and customer satisfaction
 * Experience building, utilizing, and enhancing lab setups of basic to moderate complexity to duplicate and resolve problems
 * Experience creating and refining digital intellectual capital, including documentation and training, for internal team use and within the technology area
 * Experience supporting coordination with engineering and delivery teams on recurring issues, submitting effective escalations, and sharing insights with peers

## Description

As a Technical Consulting Engineer, you will provide critical assistance to customers by applying your technical expertise to conduct advanced troubleshooting and resolve complex issues across specific technologies and architectures, such as Security and Networking. You will manage increasingly complex and integrated solutions in a highly technical environment that requires deep, cross-product knowledge and systems-level thinking. Your role involves collaborating with customers, partners, engineering, and internal stakeholders to drive resolution, continuous improvement, and customer satisfaction. You will leverage TAC AI capabilities, software, automation, and diagnostic tools to support quality, efficiency, and proactive issue resolution. Additionally, you will build, utilize, and enhance lab setups to duplicate and resolve problems, while creating and refining digital intellectual capital, including documentation and training, for internal team use. You will also support coordination
with engineering and delivery teams on recurring issues, submit effective escalations, and share insights with peers.


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