> Markdown version of [/jobs/ext/2293607-director-of-data-ai-post-purchase-and-innovation](https://www.wearedevelopers.com/jobs/ext/2293607-director-of-data-ai-post-purchase-and-innovation). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of Data & AI - Post Purchase and Innovation - **Company:** Gap Inc. - **Location:** Columbia, SC, United States - **Salary:** $209,700.0 - $272,600.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Information Engineering, Python (Programming Language), SQL Databases, Strategies of Testing - **Published:** August 29, 2026 - **Apply:** https://www.gapinc.com/en-us/jobs/w05/2/director-of-data-ai-post-purchase-and-innovation ## About the Role * Proven experience leading data and/or data science teams, ideally in fulfillment, returns, or innovation-driven environments * Strong hands-on foundation in Python and SQL, with the ability to guide technical direction * Retail or marketplace experience strongly preferred * Exceptional leadership, communication, and influence skills * A track record of building teams, driving strategy, and delivering real business outcomes through data ## Description We\xe2\x80\x99re building a team that performs at a high level\xe2\x80\x94people who think boldly, take ownership, and turn ideas into impact. If you\xe2\x80\x99re ready to learn fast and help shape what\xe2\x80\x99s next, you\xe2\x80\x99ll fit right in. \n'b" About the role We\xe2\x80\x99re looking for a business-minded Director of Data & AI to own and scale data and AI capabilities across our Post-Purchase and Innovation ecosystem. This role sits at the intersection of strategy, technology, and customer experience\xe2\x80\x94spanning fulfillment, returns, call center operations, experimentation, and emerging channels such as marketplace partnerships (on-demand fulfillment, social selling, wholesale, and beyond).Think of this role as a General Manager for Data & AI in this space: setting the vision, shaping the roadmap, and turning data into measurable business impact. You\xe2\x80\x99ll partner closely with Product, Engineering, and business leaders to prioritize investments, guide innovation, and ensure data and AI are core to how we operate and grow. What you'll do Set the Vision * Define and lead the data and AI strategy for Post-Purchase and Innovation, aligning it tightly with company priorities and customer outcomes * Partner with executive leadership to influence technology investment decisions, trade-offs, and long-term roadmap planning * Drive smarter usage and optimization of existing platforms across Fulfillment, Returns, and Customer Support using data-driven insights Build and Lead a High-Impact Team * Hire, lead, and inspire a cross-functional team of data scientists, analysts, and data product managers * Create a culture of ownership, curiosity, and delivery\xe2\x80\x94coaching the team on both technical excellence and business impact * Deliver complex initiatives in collaboration with Engineering, Data Engineering, Product, and Business teams Drive Experimentation & Learning * Champion a test-and-learn mindset, embedding experimentation into how technology decisions are made * Lead experimentation design, measurement frameworks, and testing strategies across initiatives * Apply advanced analytical techniques to evaluate outcomes, run \xe2\x80\x9cwhat-if\xe2\x80\x9d scenarios, and provide clear recommendations Advance Algorithms & AI * Oversee the design, development, and deployment of algorithms and models that improve efficiency, reduce cost, and elevate customer experience * Ensure models are scalable, explainable, and aligned with real-world operational needs Be a Connector & Storyteller * Translate business challenges into actionable data and AI initiatives * Communicate complex technical concepts with clarity and confidence to non-technical partners * Present insights, progress, and recommendations to senior and executive leadership ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Your Testing Strategy is broken - lets fix it!](https://www.wearedevelopers.com/videos/1672-your-testing-strategy-is-broken-lets-fix-it) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [To Me My X-Tests! - Mutation testing Strategies](https://www.wearedevelopers.com/videos/1959-to-me-my-x-tests-mutation-testing-strategies) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere) - [Graph and AI Trends 2026: Why Is AI Running but Not Yet Delivering?](https://www.wearedevelopers.com/magazine/680-graph-and-ai-trends-2026-why-is-ai-running-but-not-yet-delivering)