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# Research Service Desk Support Technician

- **Company:** Seattle Children's Hospital
- **Location:** Seattle, WA, United States
- **Experience:** Expert
- **Salary:** $51,522.0 - $77,293.0
- **Contract:** Permanent contract
- **Skills:** Business Software, Information Technology, 3-tier Architectures
- **Published:** August 29, 2026
- **Apply:** https://www.careerjet.com/job/us6141e553d596fd718439f791622ae384/eaa

## About the Role

High school diploma or equivalent experience. Minimum of one (1) years of related experience. Experience managing multiple tasks and/or project work, and meeting deadlines.

## Description

We believe great support is about building real relationships, not just rushing through tickets. As we bring our Research Service Desk in-house, we're looking for friendly, tech-curious people who are eager to learn and ready to help. You don't need years of IT experience to thrive here-our close-knit, on-site desktop team will mentor and support you every step of the way. You'll get to be the trusted first point of contact for our scientific community, learning hands-on while knowing your work directly supports life-saving research. If you love solving problems, helping others, and want a supportive team to grow with, this is the perfect place to start.
The Service Desk Support Technician is an on-site role embedded within the Research Desktop team, providing Tier 1 technical support to the Seattle Children's Research Institute (SCRI) user community through established support channels (primarily phone and user-submitted tickets). Ranging from remote software installs to basic software/OS troubleshooting and ticket triage (creation and routing), this position serves as a crucial first line of defense-resolving common issues efficiently at first contact while shielding Tier 2 and Tier 3 teams., Overview: GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Seattle, WA and will be an …

 + 9 days ago


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