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# Senior Salesforce Analyst

- **Company:** MetLife
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $104,900.0 - $154,950.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Business Analytics Applications, Software Bug Management, Business Systems, Software as a Service, Data Hub, Scrum Methodology, Cloud Services, Salesforce.Com, Software Engineering, Data Streaming, Systems Integration, Website Wireframe, Workflow Management Systems, Enterprise Data Management, Integration Tests, Data Analytics, Enterprise Integration, Devsecops
- **Published:** August 29, 2026
- **Apply:** https://www.manhattanjobs.com/job.asp?id=3369515842&tx=YT909CTT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 5+ years of experience as a Functional Analyst, Business Systems Analyst, Product Analyst, Product Owner support analyst, Salesforce analyst, or consultant creating technology solutions.
 * Experience leading discovery, requirements elicitation, functional analysis, gap analysis, user-story definition, acceptance criteria, and business-rule documentation.
 * Experience working in Agile delivery, preferably SAFe, with participation in refinement, sprint ceremonies, PI planning, demos, retrospectives, testing, and release readiness.
 * Hands-on experience with [1] Salesforce.com or comparable enterprise CRM / COTS / SaaS platforms, including configuration concepts and functional support.
 * Experience analyzing integrations, data flows, cross-system dependencies, and process impacts across enterprise platforms.
 * Strong analytical thinking, root-cause analysis, problem solving, communication, presentation, and stakeholder management skills.
 * Experience supporting implementation, system/integration testing, UAT, defect triage, issue resolution, and production support handoff.
 * Ability to produce concise functional specifications, process flows, wireframes, user guidance, test inputs, and decision-ready analysis.
 * Bachelor degree or equivalent work experience.

References

Visible links 1. //Salesforce.com, * Salesforce Administrator, Salesforce Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, SAFe for Teams, or SAFe Scrum Master certification.

 * Knowledge of Salesforce Einstein-enabled capabilities, AI-assisted CRM workflows, recommendations, natural-language retrieval, or guided selling/service features.
 * Experience with Seismic, Data Hub integrations, underwriting, pricing, AI-enabled solutions, AI Agentic solutions, workflow orchestration, or enterprise data/analytics platforms.
 * Experience in insurance, group benefits, broker/customer relationship management, commercial sales, or service operations.
 * Experience using AI in development life cycle and building AI-enabled solutions
 * Experience partnering with product managers, product owners, solution architects, engineering leads, QA, DevSecOps, vendors, and distributed delivery teams.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

## Description

MetLife is seeking a senior Functional Analyst to help shape and deliver Sales Technology capabilities for US Group Benefits sales users, account executives, sales managers, and sales operations teams. This role sits in a SAFe scaled delivery environment and partners closely with product, architecture, engineering, QA, operations, and business stakeholders to translate business outcomes into Salesforce-based delivery work.

The analyst will support Sales Cloud, opportunity and pipeline workflows, Book of Business views, seller productivity, Sales and Underwriting collaboration, and sales-service handoffs. [1] Salesforce.com is the primary platform, with integrations and dependencies across enterprise data, content, workflow, underwriting, pricing, and analytics capabilities., * Lead discovery and requirements analysis for GB360 Sales capabilities, workflows, and user journeys.

 * Translate business needs into clear user stories, acceptance criteria, process flows, wireframes, functional specifications, test inputs, and support-ready documentation.
 * Perform gap analysis and recommend Salesforce, COTS/SaaS, business process, data, or integration solutions.
 * Participate in backlog prioritization and refinement, connecting work to business value, user needs, dependencies, and readiness criteria.
 * Provide functional and configuration analysis for [1] Salesforce.com capabilities, while partnering with technical teams on design options and implementation tradeoffs.
 * Analyze integrations involving Data Hubs, Seismic, underwriting, pricing, AI / Agentic capabilities, and related enterprise platforms.
 * Support implementation, system/integration testing, UAT, defect triage, release readiness, adoption support, and issue resolution.
 * Work in SAFe ceremonies including PI Planning, sprint planning, refinement, demos, retrospectives, and cross-team dependency discussions.
 * Evaluate opportunities to use Salesforce Einstein-enabled capabilities and other approved AI-assisted experiences to improve productivity and user adoption.
 * Create concise, reusable artifacts that enable business users, developers, testers, support partners, and stakeholders to make aligned decisions.


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