> Markdown version of [/jobs/ext/2294208-voice-implementation-project-manager-ii](https://www.wearedevelopers.com/jobs/ext/2294208-voice-implementation-project-manager-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Voice Implementation Project Manager II - **Company:** DIGITAL WEST NETWORKS, INC. - **Location:** San Francisco, CA, United States - **Salary:** $80,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** Automatic Call Distributor, VoIP, Spreadsheets - **Published:** August 29, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18123151?backUrl=%2Fcareer%2F18123151%2FVoice-Implementation-Project-Manager-Ii-Washington ## About the Role * 5+ years of Voice service installation or back-end support. * 1+ year Project Management experience. * Extensive working knowledge of VOIP, SIP, PRI, and Analog Protocols * Ability to manage multiple priorities simultaneously * Ability to communicate technical terms and situations to technical and non-technical individuals * Significant focus and follow-through with a high attention to detail * Strong verbal and written communication skills * Excellent customer service skills * Ability to create and edit application based spreadsheets, documents, and presentations. * 25% local travel * Valid State Driver's license and clean driving record Education: * High school diploma or equivalent required. ## Description The Voice Implementation Project Manager II owns the service delivery process from order submission through customer acceptance of delivered Voice Services. Responsible for managing projects to install complex VoIP (SIP/PRI/Analog) and Hosted Voice services. Responsible for managing projects to provide Moves Adds, Changes, and Disconnects of VoIP and Hosted Voice services. * Maintain regular and clear communication with the customer, manage expectations, and deliver an exceptional customer experience during the service delivery process. * Discover and record customer requirements, call flows, and desired system features and functionality. * Facilitate response to customer's technical questions associated with VoIP and Hosted Voice services feature functionality, portal operation, call flows and overall solutions design. * Prioritize work load and activities based on business objectives. * Travel to customer site for installation, testing, and Hosted Voice system feature and functionality training. Verify call processing, call routing, feature interaction and overall VOIP and Hosted Voice platform functionality at time of service activation. * Work with and manage Customer, Customer Vendors, Network Engineering, Central Office, Field Services Technicians, and Repair resources to successfully design, configure, and implement VoIP and Hosted PBX services. * Provide post-install customer support for trouble resolution, call flow adjustment, training, and Moves, Adds, Changes, and Disconnects. * Responsible for all decisions regarding procedural and technical considerations required to complete Hosted Voice product implementations. * Assist the Voice Implementation Manager 3 and Senior Voice Implementation Manager with implementation projects in market. * Provide the first level of escalation to customers for questions and issues related to their existing service 30 days post-install. * Perform all other duties as assigned by the Voice Implementation Manager and/or Director of Implementation. ## Related Videos - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Raise your voice!](https://www.wearedevelopers.com/videos/10-raise-your-voice) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) ## Related Articles - [Clone Your Voice with ElevenLabs LLMs and Node](https://www.wearedevelopers.com/magazine/739-clone-your-voice-with-elevenlabs-llms-and-node) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How to Become a Conference Speaker](https://www.wearedevelopers.com/magazine/377-how-to-become-a-conference-speaker) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [I have a stream! 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