> Markdown version of [/jobs/ext/2294266-system-analyst-ii](https://www.wearedevelopers.com/jobs/ext/2294266-system-analyst-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Analyst II - **Company:** Yale New Haven Health System - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Configuration Management Databases, Data Presentation, Software Maintenance, Workflow Management Systems, Information Technology, Servicenow - **Published:** August 29, 2026 - **Apply:** https://www.dice.com/job-detail/0ddc792e-4237-4475-9dc5-8965eec26a64 ## About the Role Associates degree or equivalent experience required., Minimum 5 years experience in Healthcare and/or technology strongly preferred. A minimum of 2 to 3 years' experience as a Systems Analyst is required. Ability to analyze workflow to recommend and develop application solutions. Ability to research and interpret data ; to include reporting, preparing and presenting data. Healthcare or Epic experience preferred., * Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required. * Strong organizational. problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required. * Must possess a high level of customer service skills and participate as strong, collaborative team player . * Capable of taking leadership role in managing end user relationships. Working knowledge of Microsoft Office tools required. * Customer Focus: Acts as a preceptor to junior employees. Seeks feedback from customers to identify improvement opportunities. * Continuously works to improves the customer experience. Supports customer requests at all levels. * Problem Solving: Applies problem solving techniques to get to the root cause of the problems. Collects data to understand problems through direct observation. * Surfaces problems actively as improvement opportunities. * Takes accountability for problem solving issues. Presents possible solutions to management when faced with a problem. * Actively seeks collaboration across teams and stakeholders. Innovation: Identifies potential opportunities to improve work or outcomes. * Uses standard work and document work flows to identify opportunities for continuous improvement. * Suggests improvements to existing processes. Adaptability: Able to adapt plans in response to changing objectives. * Constructively and resourcefully adapts to changing needs, conditions, priorities, or opportunities. Seeks guidance in the face of ambiguity or uncertainty. * Proactively adapts plans in response to changing priorities. PHYSICAL DEMAND Travel to multiple YNHHS facilities is necessary. ## Description The System Analyst II for the ITSM team will serve as a ServiceNow Administrator/Developer that designs and builds scalable digital workflows on the Now Platform translating business needs into secure, efficient solutions will develop custom applications and integrations, optimize performance, develop agentic workflows and ensure the platform aligns with organizational strategy while driving continuous improvement and automation. Prior ServiceNow development and CMDB experience required. The System Analyst II researches, analyzes, and supports the application(s), related hardware, and how the broader ITS Systems will fit the needs of the Health System and/or specific department needs. Serves as the primary contact and expert for the application and related IT systems. The analyst works with department management and teams to build, install, and support the applications understand systems requirements. Primary responsibilities include analyzing work flows and understanding policies, procedures and constraints of the clinical or business operations. Coordinates all issues that arise during the project for their area in depth and precise investigation and documentation of operational specifications and application functionality is required. A key activity is to work with users to determine project needs, develop proposals, and recommend opportunities for technological and workflow improvement. They function as the primary contact to support the implementation of new projects and upgrades as well as troubleshoot problems and questions from end -users during training, go-live and post go-live periods. Attention to detail is a critical skill for this position. Successful candidates have an interest in emerging technologies and enjoy working with people to identify how technology can effectively support business needs EEO/AA/Disability/Veteran Responsibilities * 1. Application and IT System Implementation and Support * 1.1 Supports the implementation and maintenance of applications, related IT systems, and hardware including analysis, planning and preparation. 2. Teamwork * 2.1 Creates and maintains regular status reports to Manager. 3. Documentation * 3.1 Documents and maintains all required system design and build documents and configures system accordingly. 4. Other * 4.1 Provides training to other IT staff and user clients as appropriate. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Break the Chain: Decentralized solutions for today’s Web2.0 privacy problems](https://www.wearedevelopers.com/videos/928-break-the-chain-decentralized-solutions-for-today-s-web2-0-privacy-problems) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)