> Markdown version of [/jobs/ext/2294287-it-support-administrator-service-desk-desktop-support](https://www.wearedevelopers.com/jobs/ext/2294287-it-support-administrator-service-desk-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Administrator (Service Desk/Desktop Support) - **Company:** TEKSYSTEMS INC. - **Location:** Chicago, IL, United States - **Experience:** Starter - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, JIRA, Collaborative Software, Identity and Access Management, Issue Tracking Systems, User Provisioning Software, Enterprise Software Applications, Okta, Microsoft InTune, Information Technology, Deployment Automation, Casper Suite, Servicenow, Unified Endpoint Management - **Published:** August 29, 2026 - **Apply:** https://www.dice.com/job-detail/022609ba-b3bb-4fe6-b807-7f33cf2ffd6b ## About the Role * 1-3 years of Service Desk, Desktop Support, or Help Desk experience. * Hands-on experience with Okta, Intune, and JAMF. * Experience utilizing ServiceNow, Jira, Freshworks, or comparable ticketing systems. * Strong troubleshooting skills supporting Windows 11, macOS, and Microsoft 365. * Experience supporting mobile devices and endpoint hardware. * Excellent written and verbal communication skills. * Strong customer service mindset with the ability to work effectively under pressure. * Experience supporting global or hybrid workforces. * Experience supporting executive or VIP users. * Knowledge of Autopilot and modern device deployment methodologies. * Associate degree in Information Technology or equivalent experience. * Microsoft, Apple, ITIL, Okta, JAMF, or related certifications., * Experience with Okta user provisioning and access management * Experience with Intune device deployment and management * Experience with JAMF administration and Apple support * Experience with ServiceNow, Jira, or Freshworks ticketing systems * Strong communication and customer service skills * Able to clearly articulate troubleshooting methodology and technical experience * Comfortable supporting both executives and end users in a hybrid environment, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description We are seeking an IT Support Administrator to provide Tier 1 and Tier 2 support within a fast-paced enterprise environment. This role supports a global user base across Windows, macOS, mobile devices, collaboration platforms, and identity management systems. The ideal candidate will bring strong customer service skills, technical aptitude, and hands-on experience with modern endpoint management and service desk technologies. Top Required Skills * Okta administration and user provisioning + User account creation and deactivation + Application assignments ("chicklets") + Group and permission management + Access troubleshooting * Microsoft Intune + Laptop imaging and deployment + Endpoint configuration and management + Device compliance and troubleshooting + Mobile device support * JAMF + macOS administration and troubleshooting + Apple device provisioning and support + Device enrollment and policy management * Service Desk Platforms + ServiceNow, Jira, Freshworks, or similar ticketing systems + Strong understanding of Incident vs. Request workflows + Ticket ownership, escalation, and documentation best practices, * Provide Tier 1 and Tier 2 support for hardware, software, operating systems, and enterprise applications. * Support a mixed environment consisting of Windows, macOS, iOS, and Android devices. * Manage user provisioning, permissions, and application access through Okta. * Deploy, image, configure, and troubleshoot devices using Intune. * Support Mac environments and Apple device management using JAMF. * Manage incidents and service requests within ServiceNow, Jira, Freshworks, or similar ticketing platforms. * Troubleshoot Microsoft 365, Teams, email, and collaboration tools. * Support conference room and video conferencing technologies. * Serve as an escalation point for technical issues requiring advanced troubleshooting. * Create and maintain technical documentation and knowledge base articles. * Collaborate with infrastructure, security, networking, and endpoint engineering teams. * Support onboarding, offboarding, hardware deployment, and asset management activities. * Deliver exceptional customer service to employees ranging from entry-level staff to executives. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)