> Markdown version of [/jobs/ext/229429-tech-support-admin-ii](https://www.wearedevelopers.com/jobs/ext/229429-tech-support-admin-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Support Admin II - **Company:** Williams-sonoma, Inc. - **Location:** Washington, DC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Microsoft Windows, Data Analysis, Macintosh Computers, Apple Mac Systems, Software Applications, Computing Platforms, Client Server Models, System Configuration, Data Security, Database Applications, Desktop Computing, File Systems, Intrusion Detection Systems, Network Monitoring, Software Licensing, Laptops - **Published:** May 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bce1aec0806608ae ## About the Role Do you have experience in macOS?, Do you have a Associate's degree?, * You have work experience in supporting MS Windows and Mac OS. * You have previous support or deployment experience in a windows-based enterprise or retail environment. * You have experience with configuring, administrating, and troubleshooting PC, Desktop and Production printers, Wired and Wireless Zebra Printers, Motorola/Symbol RF Devices. * Demonstrate good judgment in selecting methods and techniques for obtaining solutions. * You have the confidence to follow detailed documentation accurately and efficiently. * You work well in a fast paced, collaborative environment. * You have strong capabilities in empowering and enabling your team members. * You have strong communication skills that help convey unconventional ideas that well-grounded engineers need to be sold on. * You have terrific customer service skills. * Associate Degree in a technical or computer related field of study, or equivalent related experience. * 3-5 Years' Desktop Support experience supporting hardware and software on Intel * Extensive knowledge of Windows operating systems support. * Extensive knowledge of configuration, support, and failure analysis of major OEM (HP, IBM, Lenovo, Dell) desktop systems hardware and peripherals. * Knowledge of Macintosh end-user support preferred. * Understanding of local, client-server, and database application functions and support. * Strong written, verbal and interpersonal communication skills. * OEM hardware and Microsoft MCSE, MCP certifications preferred. * Must be physically able to handle and install desktop hardware weighing up to 50 pounds ## Description You will be part of the Workstation Support Team responsible for providing End-user Computing support to all the Corporate Offices, Distribution Centers and Delivery hubs located in the region. We support a wide variety of devices including PC and Apple Laptops and Desktops, Wired and Wireless Printers, Handheld RF Devices, Avaya Phones, etc. We also support multiple OS systems including MS Windows 10, as well as Mac OS, As a Technology Support Admin II, you will be responsible for 2nd and 3rd level support of hardware, software, and operating systems for PC and Apple based computing platforms. Provides complex technical support for end-user clients. Troubleshoots complex problems using scripts and checklists as guides. Supports mobile workforce. Performs user training. Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. You will also interact with senior internal and external team members and partners. Responsibilities * Identify, troubleshoot, analyze and resolve highly complex desktop computer problems * Escalate unresolved problems to Lead Technology Support Admin or Manager * Install equipment and software, and coordinates the work of others on installations * Perform system administration for desktop solutions. * Provide highly complex technical support to clients. * Act as key contact for internal Tech groups in support of technical problem resolutions * Monitor network access, addresses data security, password generation and file access to forecast potential access risks. * May research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long-range plans to address problems. * Assist in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards. * Develop and produce installation documentation for the most complex applications. * Conduct research and recommends new technology solutions. * When required, perform application software integration and testing to ensure that all software, hardware and communication networks operate properly together * May generate and maintain user network IDs * If required, ensure compliance of software licensing. * Perform other duties as assigned. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Possibilities with Web Capabilities](https://www.wearedevelopers.com/videos/1575-possibilities-with-web-capabilities) - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [ Project Fugu: Progressive Web Apps, Superpowered](https://www.wearedevelopers.com/videos/290-project-fugu-progressive-web-apps-superpowered) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)