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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Desktop Support Technician - **Company:** City and County of Denver - **Location:** Englewood, CO, United States - **Experience:** Expert - **Salary:** $55,827.0 - $69,784.0 - **Contract:** Temporary to permanent - **Skills:** Computer-Aided Design, Microsoft Windows, Computer Literacy, Common Desktop Environments, Microsoft Office, System Center Configuration Manager, Data Storage Technologies, Peripherals, Computer Equipment, Information Technology, Legacy Systems, Servicenow - **Published:** August 29, 2026 - **Apply:** https://www.careerjet.com/job/usa812b65a74a9b5beb7de796cbd68e27c/eaa ## About the Role We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics: * Experience supporting Windows 11 and Microsoft Office 365. * Attentive and responsive customer service skills. * Clear communication skills - written and verbal. * ServiceNow experience preferred. * Experience or knowledge in ITIL process handling incident, change and problem managements. * Independent self-starter able to collaborate actively with others in a cross-functional team. * SCCM and macOS experience a plus. * Ability to pivot and work in a dynamic setting where demands and priorities throughout the day may change. * Eagerness to learn and take responsibility to learn new technical skills and share tasks., * Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. * Experience Requirement: Four (4) years of Information Technology experience performing user support of desktop, legacy systems and/or Information Technology communications systems. * Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement. * License/Certifications: Requires a valid Driver's License at the time of application. Must obtain Criminal Justice Information Services (CJIS) clearance within the probationary period. Licenses and certifications must be kept current as a condition of employment., It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact with three business days' notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click for English or for Spanish. ## Description The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days. In this position you can expect to work on site at the Wellington E. Webb Municipal Office Building, 201 W Colfax Ave, Denver, CO 80202 in-office and be out in the field as needed. You will be expected to drive to City and County office locations for service calls. Who We Are & What You'll Do Technology Services ( ) is the central information technology department for the City and County of Denver. The agency provides technology infrastructure, development, support, and solutions to all city departments; management of 911 system communications and Denver's 311 non-emergency contact center; public, educational, and government television operations; and oversight of digital transformation. The Infrastructure and Operations Division oversees the engineering and maintenance of city technology infrastructure, data storage, and networks. The division provides voice system and end-user device support, Computer Aided Dispatch (CAD) support to Denver 911, and communication and voice radio systems management for first responders and other city agencies. As an IT Desktop Support Technician II, you will provide day-to-day technical support for desktop hardware, software, peripherals, and user requests. You will address routine incidents, assist with user setup, and support common technical issues to ensure smooth operations across City locations. This position enables Senior Technicians to focus on advanced troubleshooting and complex incident resolutions. As the IT Desktop Support Technician II, duties will include: * Install, configure, and maintain desktop hardware, software, and peripherals. * Respond to service tickets, calls, and chats for basic technical support needs. * Troubleshoot common desktop, software, and connectivity issues. * Assist with user onboarding and workstation preparation. * Provide clear communication and customer service to reinforce proper computer use and City policies. * Assist with office moves, including moving, connecting, and setting up IT equipment. * Support inventory tracking and equipment updates in ServiceNow. * Document work performed in tickets and follow established procedures. * Perform all necessary tasks related to IT support for assigned tickets supported locations. * Travel to various City locations as needed to perform support activities, using City fleet vehicles when required. * Work collaboratively with senior technicians and other teams as needed. * Collaborate and work effectively as part of a team, including attending team meetings, participating in cross-team discussions, and completing regular check-ins with your manager. ## Related Videos - [How to TDD in legacy code](https://www.wearedevelopers.com/videos/309-how-to-tdd-in-legacy-code) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Getting to Know Your Legacy (System) with AI-Driven Software Archeology](https://www.wearedevelopers.com/videos/1437-getting-to-know-your-legacy-system-with-ai-driven-software-archeology) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)