> Markdown version of [/jobs/ext/2294515-principal-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/2294515-principal-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal Technical Support Engineer - **Company:** NetScout Systems, Inc. - **Location:** Allen, TX, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Unix, Complex Networks, Databases, Linux, Knowledge Management, Network Security, Network Administration, NetScout, Information Technology, Hardware Infrastructure, Cisco, Vmware - **Published:** August 29, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/86257072/1 ## About the Role * Work with customers to troubleshoot and resolve complex network and product issues * Interface with our world-class support, development and SQA teams to identify and to resolve product issues * Utilizing NETSCOUT's Knowledge Management database, research & develop technical tips and solutions * Advise customer on network management best practices using NETSCOUT product suite * Must have clear oral and written communications skills * Excellent customer communication and interaction skills with Enterprise customers Preferred Qualification/Skills: * Bachelor's Degree in Computer Science/Network Security or equivalent discipline * Minimum of 7 years in network management supporting external customers * 2 plus years in critical and managed customer care * Proven expertise in customer relationship and management * Network Management experience in environment preferred * Experience working remotely, but cooperatively with HQ * Demonstrated ability to identify and resolve complex network problems * Cisco Certification (CCNA minimum, CCNP preferred) * Linux Certification (RHTC minimum) * Knowledge of Windows and Unix operating system environments * Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base) * Ability to multi-task with strong attention to detail * Ability to travel up to 25% * Project Management Certification a plus (PMP) * Server Hardware Support Certification a plus (Dell DOSD) * VMware Certification a plus * Ability to multi-task with strong attention to detail, Education Bachelors (or equivalent work experience) Job Type Full-Time Location US-TX-ALLEN Preferred Language English All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identification, disability or protected veteran status. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)