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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Release of Information Specialist - **Company:** Kootenai Health - **Location:** Coeur d'Alene, ID, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Epic Mychart, Electronic Medical Records - **Published:** August 29, 2026 - **Apply:** https://pm.healthcaresource.com/cs/kootenai/?job=32045#/job/32045 ## About the Role * Associate's degree or 2 years previous medical office or medical record experience required * Knowledge of HIPAA required * Experience with medical records within a healthcare setting preferred Working Conditions * Must be able to lift and move up to 10lbs * Must be able to maintain a sitting position * Typical equipment used in an office job * Repetitive movements * Remote eligible, completeness prior to release or data archive, ### #Works the following work queues, as assigned: ### #Kootenai MyChart Releases ### #KH ROI WQ Failed Print Jobs ### #KH ROI Releases (Requester Needed) ### #KH ROI Billing Outstanding Balances ### #KH Releases Due ### #KH Billing-Partial Payments ### #KH Billing-Overpayments ### #KH Active ROI Releases (Over 30 Days) ### #KH Active ROI Releases (Last 30 Days) ### #Chart Gateway Requests Requiring Review ### #KH HIM # Newborn Name Review ### #Works in various Electronic Medical Records (EMR) reviewing release information and documents appropriately for accounting of disclosure# ### #Reviews legal components of the medical record, ensuring ROI activities are performed accurately# ### #Follows record retention guidelines, including Kootenai Health#s policy for records destruction and age of retention, also outlined in the Washington RCW 70.41.190 ### #Manages the patient identity in accordance with the red flag rules and regulations and addresses medical record overlays with a sense of urgency to ensure patient safety# ### #Processes birth certificates and filing of paternity affidavits in accordance with state law and hospital guidelines ### #Protects the release of patient health information while maintaining confidentiality on all patient health information ### #Maintains productivity, quality and proper phone etiquette and ensures customer service standards are met ### #Works under immediate supervision and relies on instructions and pre-established guidelines to perform the functions of the job ### #Performs other related duties as assigned ### #Familiar with standard concepts, practices, and procedures within the field ### #Regular and predictable attendance is an essential job function ### #Competent to meet age specific needs of the unit assigned # Requirements and Minimum Qualifications ### #Associate#s degree or 2 years previous medical office or medical record experience ## Description Responsible for organizing and processing all medical records requests through prompt and courteous service in a customer-focused environment. Ensures accuracy and safeguarding patients' right to privacy by adhering to Kootenai Health (KH) policy, State and Federal law, HIPAA, and HITECH guidelines., * Acts as the central contact for correspondence related to Recovery Audit Contracts (RAC), Medicaid Integrity Program (MIP), and Commercial Audit activities; denial management; and high risk audits * Follows KH policy and procedures, Federal and State laws and regulations to include HIPAA, HITECH and Information Blocking, to process requests for protected health information (PHI) * Ensures patient rights in compliance with the Office of Civil Rights * Ensures record requests are sent in the form requested within defined timelines * Analyzes medical record for completeness prior to release or data archive * Works the following work queues, as assigned: * Kootenai MyChart Releases * KH ROI WQ Failed Print Jobs * KH ROI Releases (Requester Needed) * KH ROI Billing Outstanding Balances * KH Releases Due * KH Billing-Partial Payments * KH Billing-Overpayments * KH Active ROI Releases (Over 30 Days) * KH Active ROI Releases (Last 30 Days) * Chart Gateway Requests Requiring Review * KH HIM - Newborn Name Review * Works in various Electronic Medical Records (EMR) reviewing release information and documents appropriately for accounting of disclosure * Reviews legal components of the medical record, ensuring ROI activities are performed accurately * Follows record retention guidelines, including Kootenai Health's policy for records destruction and age of retention, also outlined in the Washington RCW 70.41.190 * Manages the patient identity in accordance with the red flag rules and regulations and addresses medical record overlays with a sense of urgency to ensure patient safety * Processes birth certificates and filing of paternity affidavits in accordance with state law and hospital guidelines * Protects the release of patient health information while maintaining confidentiality on all patient health information * Maintains productivity, quality and proper phone etiquette and ensures customer service standards are met * Works under immediate supervision and relies on instructions and pre-established guidelines to perform the functions of the job * Performs other related duties as assigned * Familiar with standard concepts, practices, and procedures within the field * Regular and predictable attendance is an essential job function * Competent to meet age specific needs of the unit assigned ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023)