> Markdown version of [/jobs/ext/2294663-regional-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2294663-regional-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Regional IT Support Specialist - **Company:** VINCI - **Location:** England, AR, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** JIRA, Desktop Computing, Networking Basics, Information Technology, Laptops, Zendesk, Servicenow, ManageEngine - **Published:** August 29, 2026 - **Apply:** https://careers.omexom.co.uk/jobs/8286679-regional-it-support-specialist/applications/new ## About the Role · Experience of working within an IT support role in a multi-site or regional environment (preferred). · Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine, or Jira Service Management. · Excellent communication and customer service skills. · Ability to work independently, travel across sites, and manage workload effectively. · Strong problem-solving skills with a proactive, hands-on approach. · Ability to create clear documentation and deliver user-friendly training., * Full UK driving licence * Flexibility to travel to different locations across the region. * Ability to work occasionally outside standard hours for major deployments or urgent issues., * Minimum Level 3 qualification in IT (e.g., Level 3 Diploma in IT Systems Support, Level 3 BTEC in IT, or equivalent). * Or more than 3 years' experience working in a similar IT support role. ## Description The Regional IT Support Specialist is responsible for delivering high-quality, on-site and remote IT support to staff across multiple locations within their assigned region. This role ensures that employees receive timely assistance with technical issues, hardware installations, training, and systems. The Regional IT Support Specialist will also complete scheduled site visits, perform hardware deployments, maintain documentation, and act as a local IT contact for regional operations and projects. This position works closely with both local teams and the central IT department to ensure alignment, consistency, and smooth operation of our technology and systems., Incident & Request Handling * Work as part of the IT service desk team to help support and ticket requests. * Diagnose and resolve 1st and 2nd line support issues in accordance with SLAs. * Process user access requests, and onboarding/offboarding tasks. * Provide hands on support to staff throughout the region. * Complete site visits and provide local support and training as required. * Work closely with the central IT Support teams on incidents, service requests and product support. * Perform basic network and connectivity troubleshooting. * Configure and deploy laptops, desktops, and peripheral hardware. * Support video conferencing and meeting room technologies. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Your next 10x engineer isn't in your city. Refactor accordingly.](https://www.wearedevelopers.com/videos/100103-your-next-10x-engineer-isn-t-in-your-city-refactor-accordingly) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)