> Markdown version of [/jobs/ext/2295120-lead-endpoint-support-engineer](https://www.wearedevelopers.com/jobs/ext/2295120-lead-endpoint-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Endpoint Support Engineer - **Company:** Yoh Services LLC - **Location:** Irving, TX, United States (Remote available) - **Experience:** Expert - **Salary:** $84,000.0 - $125,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Configuration Management, Data as a Services, Distributed Computing Environment, IT Management, Intrusion Detection and Prevention, Virtual Desktops, Procurement Software, Software Deployment, Microsoft InTune, Information Technology, Patch Management - **Published:** August 29, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18128856?backUrl=%2Fcareer%2F18128856%2FLead-Endpoint-Support-Engineer-Texas-Irving ## About the Role * Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience. * Microsoft certifications (e.g., Modern Desktop Administrator, Endpoint Administrator Associate) strongly preferred. * Security certifications (e.g., Security+) a plus. * 6+ years of experience in endpoint engineering, desktop support, or end user computing, including 2+ years in a lead or supervisory role. * Hands-on experience managing endpoints with Microsoft Intune, including device compliance, configuration profiles, and application deployment. * Experience with Microsoft Defender for endpoint security, threat detection, and response. * Experience evaluating and supporting Desktop-as-a-Service (DaaS) or virtual desktop infrastructure (VDI) solutions. * Proven experience supporting a distributed environment with corporate offices and multiple branch or retail locations. * Demonstrated experience managing vendors, contracts, and hardware/software procurement. * Experience with Windows OS deployment, imaging, and patch management tools. * Strong leadership, coaching, and team management skills. * Excellent troubleshooting and problem-solving skills across hardware, software, and network-related endpoint issues. * Strong vendor management and negotiation skills. * Excellent communication skills, with the ability to support both technical and non-technical stakeholders. * Ability to manage competing priorities across corporate and branch locations in a fast-paced environment. * Customer-service oriented mindset with a focus on end user experience. ## Description * Own the strategy, engineering, and lifecycle management of desktops, laptops, and mobile endpoints for corporate and branch users. * Lead configuration, deployment, and management of endpoints using Microsoft Intune, including device enrollment, compliance policies, and application deployment. * Manage endpoint security posture using Microsoft Defender, including threat detection, response, and remediation across the device fleet. * Evaluate, implement, and manage Desktop-as-a-Service (DaaS) and virtual desktop solutions to support flexible and remote work needs. * Drive standardization of device imaging, patching, and configuration management to improve consistency and reduce support overhead. * Lead the endpoint support function, ensuring timely and effective resolution of desktop, laptop, and peripheral issues for corporate headquarters and branch locations. * Establish and monitor support SLAs, ticket queues, and escalation paths to drive consistent service delivery across the organization. * Drive root cause analysis and continuous improvement for recurring endpoint issues to reduce downtime and support volume. * Partner with security and infrastructure teams to ensure endpoints are compliant, patched, and aligned with security policy. * Manage relationships, contracts, and performance of hardware, software, and DaaS vendors supporting the endpoint environment. * Own the endpoint procurement, refresh, and asset lifecycle management process, including budgeting and forecasting for hardware needs. * Negotiate vendor agreements and service levels to optimize cost, quality, and support responsiveness. * Evaluate new endpoint tools, hardware, and services, and lead vendor selection and onboarding processes. * Leadership & Stakeholder Engagement * Build, mentor, and lead a team of endpoint engineers and support technicians across corporate and branch locations. * Partner with IT leadership, security, and business stakeholders to align endpoint strategy with business priorities and user needs. * Communicate effectively with stakeholders on endpoint health, security posture, project status, and support performance. * Develop and maintain documentation, standards, and training materials for endpoint support processes. ## Related Videos - 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