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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** Science Applications International Corporation - **Location:** Arlington, VA, United States - **Experience:** Experienced - **Salary:** $80,001.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Amazon Web Services, Cloud Computing, Cyber Security, Data Integrity, Fault Tolerance, Monitoring of Systems, Issue Tracking Systems, Software Deployment, Windows Desktop, Enterprise Software Applications, Information Technology, Network Server, Servicenow - **Published:** August 29, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9127250/service-desk-technician ## About the Role * Bachelor's in Computer Information Systems, Computer Science, related degree and 2 years or more experience * Must have a current DoD 8140/8570 IA Baseline Certification, IAT Level II (example: Security+ CE, CCNA Security, CYSA+, etc.) * Must be a current US Citizen * Current DoD Secret clearance and TS/SCI eligible Desired Qualifications * Experience using ServiceNow, or a similar ticketing system as an Agent * Experience in a DoD military operations support centers * Experience managing standing up and troubleshooting Windows Operating Systems in virtual and physical environments * Experience working with Microsoft Active Directory * Experience supporting cloud based environments (Preferably AWS). * Familiarity with AWS fundamentals sufficient to assist users with cloud-hosted resources and escalate complex issues appropriately. ## Description SAIC is seeking a Service Desk Technician to support the United States Air Force in its goal of developing an interoperable system of system in a cloud-based command and control (CBC2) environment. The Advanced Battle Management System (ABMS) CBC2 goals include achieving alignment with the Joint All Domain Command and Control (JADC2) vision of improved information sharing, layered security, common data and architecture standards, system resiliency, faster implementation, and more effective cross-domain capabilities, including the ability for any sensor to inform any shooter across all domains. The Mid-Level Tier 1 Service Desk Technician serves as a frontline technical resource, providing day-to-day operational support and troubleshooting for workstations, servers, and operating systems within a secure defense contracting environment. This role applies proven troubleshooting methods to resolve common hardware, software, licensing, and account-related issues, while triaging and escalating more complex or security-related concerns to appropriate internal teams to ensure timely remediation. The technician performs routine system monitoring, assists with scheduled software installations and upgrades, and supports data integrity and backup processes in accordance with established IT policies and procedures. This role requires solid technical proficiency and the ability to work with a degree of independence on standard issues, while recognizing when escalation is needed to maintain appropriate urgency and service levels. This role requires that the candidate be on-call on a weekly rotating basis and is a 100% on-site position., * Performs day-to-day operational support and maintenance for workstations, servers, and operating systems * Triages and assesses security issues, engaging internal service teams and escalating as necessary to ensure timely remediation and appropriate urgency * Utilizes proven troubleshooting methods across a range of tasks, including validating physical layer and licensing issues, resolving username/password problems, confirming proper hardware/software setup, assisting users in navigating applications, and providing customer education * Works with a degree of independence to troubleshoot and resolve common technical issues, escalating complex problems as needed * Assists with scheduled software installations and upgrades to operating systems and layered software packages, in accordance with established IT policies and procedures * Monitors system performance and reports anomalies or degradation to appropriate teams * Supports workstation/server data integrity by following established procedures for software and hardware configuration * Conducts hardware and software audits of workstations and servers to verify compliance with established standards, policies, and configuration guidelines * Follows and helps reinforce standard operating procedures and IT policies among end users ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026)