> Markdown version of [/jobs/ext/2295260-systems-support-agent](https://www.wearedevelopers.com/jobs/ext/2295260-systems-support-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Support Agent - **Company:** Onni Group - **Location:** Phoenix, AZ, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Business Systems, Issue Tracking Systems, Prism (Software), Web Template Systems - **Published:** August 29, 2026 - **Apply:** https://www.careerjet.com/job/usc1cb49004781424c21e760b819a0d816/eaa ## About the Role * Technical Support or System Administration experience utilizing a support ticketing system. * Preferred knowledge of Yardi Voyager, hospitality PMS programs, Prism * Preferred experience with the following residential products/modules: * Multifamily * Property Management & Accounting * Payment Processing * Construction Management * Budgeting & Forecasting * Yardi Products * CRMIQ and Elevate * Concierge / Leasing Kiosk * eSignature Lease Document Signing ## Description This position will be responsible for the multiple platforms and systems upon which our business is operated. It will be a part of a talented group of technical team members, who specialize in providing support to multiple systems. It will be responsible for offering technical support on the systems used by our residential, hospitality, and commercial markets. It will provide solutions that increase our effectiveness and efficiency across the platforms. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: * Act as a member of a multi-point-of-contact team * Completing and maintaining regular system workflows * Use a ticketing system and Support Team to assist end-users with trouble issues or knowledge requests * Working with System Support management to uphold System's team standards. * Understanding of multiple markets and the systems that are supported for each * Continuously stays up to date with systems changes and updates to ensure knowledge of business systems is understood * Assists with system upgrades, implementations, and maintenance when required Additional Duties & Responsibilities * Any additional tasks as assigned, * Website Templates * Merchant Payment Processing * Hospitality * Property Management & Accounting * Payment Processing * Facilities Management * Commercial * Property Management & Accounting * Meter readings and billbacks * Tenant account maintenance Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands & arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift &/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, & the ability to adjust focus. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" ## Related Videos - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Times of (climate) crisis - How and why sustainable software is a must!](https://www.wearedevelopers.com/videos/988-times-of-climate-crisis-how-and-why-sustainable-software-is-a-must) - [Why LIT is Fire](https://www.wearedevelopers.com/videos/774-why-lit-is-fire) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects) - [Kettle and Pot or Peas in a Pod? A Debate on Open-Source and Proprietary Software](https://www.wearedevelopers.com/videos/1585-kettle-and-pot-or-peas-in-a-pod-a-debate-on-open-source-and-proprietary-software) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Dev Digest 203: Play 90s Games, Don't Return to Office & Manage Agents](https://www.wearedevelopers.com/magazine/683-dev-digest-203-play-90s-games-don-t-return-to-office-manage-agents) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)