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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Knowledge Management Specialist - **Company:** Crum and Forster - **Location:** Glastonbury, CT, United States (Remote available) - **Experience:** Expert - **Salary:** $50,600.0 - $95,300.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Information Sciences, Knowledge Management, Metadata, Microsoft SharePoint, Software Version Control - **Published:** August 29, 2026 - **Apply:** https://www.careerjet.com/job/us3260c2114d6e72f194cf0ae108e46738/eaa ## About the Role * Relationship building skills to ensure effective relationships with colleagues, direct reports, customers and vendors * Open and inclusive communication skills * Set high standards of performance for self and others * Training and facilitation experience * Resourcefulness and perseverance to overcome challenges and achieve goals * Demonstrates strong attention to detail, problem analysis and problem solving * Experience in knowledge management, information sharing, or related disciplines is highly desirable. * Demonstrated ability to implement and sustain knowledge management practices within a team or department., * Bachelor's degree in Business, Insurance, Information Science, or related field (or equivalent experience). * 3+ years of experience in knowledge management, insurance operations, or content management. * Familiarity with insurance processes (underwriting, claims, sales, etc.) is a plus. * Experience with KM platforms (e.g., SharePoint, ProNavigator) preferred. * Excellent organizational, communication, and collaboration skills. * Ability to work independently and proactively. ## Description In this newly created role, the Senior Knowledge Management Specialist will report to the AVP Quality Management and be responsible for building, maintaining, and optimizing a centralized knowledge base for the entire insurance value chain-including underwriting, product, sales, marketing, call center, and claims. This role will ensure that accurate, up-to-date information is easily accessible, supporting operational efficiency, compliance, and superior customer service. Job Description: What you will do: * Develop and maintain a centralized, digital knowledge base using a governed Knowledge Management platform and content model for TII * Capture, create a structure, curate and update content to ensure accuracy, relevance, and compliance. * Ensure effective knowledge management in support of NAIC (National Association of Insurance Commissioners) compliance, mitigating risks, and improving overall business performance * Establish content standards, taxonomy, metadata, version control, and review cadences * Partner with Subject Matter Experts across the business to capture and document best practices, FAQs, process flows, and regulatory updates. * Ensure content is approved, current, and searchable * Identify and remediate content gaps surfaced through QA, training, operations, and themes surfaced from employee questions * Prepare and maintain knowledge assets in structured, governed formats that can be reliably used by employees, search tools, and future AI-enabled business capabilities * Administer the chosen Knowledge Management platform (e.g., SharePoint, ProNavigator). * Train staff on accessing and contributing to the knowledge base. * Monitor usage, gather feedback, and recommend improvements. * Support onboarding and training initiatives with up-to-date knowledge resources. * Assist in process improvement and compliance initiatives. * Other duties as assigned ## Related Videos - [Same Tower, New Confusion: The Tower of Babel 2.0](https://www.wearedevelopers.com/videos/100101-same-tower-new-confusion-the-tower-of-babel-2-0) - [The Future of Knowledge Retention: AI-Driven HR Transformation](https://www.wearedevelopers.com/videos/100047-the-future-of-knowledge-retention-ai-driven-hr-transformation) - [A Data Mesh needs Open Metadata](https://www.wearedevelopers.com/videos/505-a-data-mesh-needs-open-metadata) - [Resolving technical debts in software architecture](https://www.wearedevelopers.com/videos/1680-resolving-technical-debts-in-software-architecture) - [Building an AI-Ready Content Lake: Scaling RAG and Document AI Beyond Demos](https://www.wearedevelopers.com/videos/1977-building-an-ai-ready-content-lake-scaling-rag-and-document-ai-beyond-demos) - [Crafting Custom Frameworks with Rust: A Deep Dive into Procedural Macros](https://www.wearedevelopers.com/videos/849-crafting-custom-frameworks-with-rust-a-deep-dive-into-procedural-macros) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)