> Markdown version of [/jobs/ext/2295361-system-support-specialist-puerto-rico](https://www.wearedevelopers.com/jobs/ext/2295361-system-support-specialist-puerto-rico). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# System Support Specialist - (Puerto Rico)

- **Company:** Serco
- **Location:** San Juan, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Network Troubleshooting, Network Connections, SC Clearance, Information Technology
- **Published:** August 29, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9127613/system-support-specialist-puerto-rico

## About the Role

* An active DoD SECRET security clearance
 * An up to date Information Assurance Technical (IAT) Level II baseline certification
 * High School Diploma/GED and a minimum of 6 years of experience in technical training related to Information Technology, Cyber Security, Computer Science, or related discipline
 + Or a Associates degree and 4 years of relevant experience
 + Or a Bachelors degree with 2 years of relevant experience
 * IT related knowledge and experience particularly in providing AV/VTC support
 * Experience in operating, maintaining, troubleshooting and upgrading Polycom 500 and SX 80 VTC and other related AV/VTC systems or sub-systems
 * Ability to travel up to 10%
 * Ability to obtain and maintain a valid U.S Passport

## Description

Are you a System Support Specialist looking for a place where you can make an impact every day? Serco is the place for you! Join our Defense team supporting our Army USACE program in this exciting role based out of Puerto Rico.

Army USACE enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.

In support of this effort you will p rovide on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks. Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with USACE IT policies. Assists with IT equipment disposal training and supports onsite personnel with IT issue ticketing.

This position is contingent upon your ability to maintain/transfer your Secret Clearance

In this role, you will:

 * Provide support in maintaining, troubleshooting, upgrading, and administering AV/VTC systems, sub-systems and components.
 * Provide assistance with network account management, file share management, tech refresh services management, SIPRNET transition, legacy application and server reduction, database management, Service Level Agreement (SLA) tracking, invoice processing, Move Add Change (MAC) management, and application workbook maintenance.
 * Troubleshoot system outages and engage with program-level support personnel, base-level communications, and regional staff to resolve issues.
 * Provide support to resolve technical issues that arise during sustainment including maintenance trend analysis, technical issue resolution, interfacing with OEM, analysis of alternatives, and proposing solutions to improve uptime and readiness for locally installed systems.
 * Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change request and answer general network questions.


## Related Videos

- [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)
- [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol)
- [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large)
- [CRaCing Java Snapshots](https://www.wearedevelopers.com/videos/1440-cracing-java-snapshots)
- [Less Is More: How Lagom and Agile Can Create Harmonious Workflows](https://www.wearedevelopers.com/videos/1993-less-is-more-how-lagom-and-agile-can-create-harmonious-workflows)

## Related Articles

- [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)
- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking)