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# End Point Support Analyst

- **Company:** University of California, Davis
- **Location:** Sacramento, CA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Adobe Creative Cloud, Antivirus Softwares, Macintosh Computers, Software Applications, Databases, Dynamic Host Configuration Protocol, Desktop Computing, Desktop Virtualization, Microsoft Office, Network Protocols, TCP/IP, Peripherals, Malware, Information Technology, Patch Management, Laptops, Application Client, Altiris
- **Published:** August 29, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88172584/1

## About the Role

* Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
 * High School Diploma or equivalent work experience/training.
 * Must have advanced experience supporting Windows and Macintosh clients and associated peripherals in an enterprise environment.
 * Must have advanced experience supporting hardware, software, and desktop applications as it relates to desktops, laptops, mobile devices, printers, multi-function devices, scanners, etc.
 * Extensive experience installing, maintaining, and troubleshooting different versions of client application software.
 * Extensive experience in the use and knowledge of networking protocols such as DHCP, TCP/IP, etc.
 * Must have experience in remote support of clients through the use of enterprise-level remote access tools
 * Experience creating technical documentation to document processes and workflows
 * Experience with enterprise-level mobile device management (MDM) software.
 * Must have experience in project management processes
 * Experience conducting hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations.
 * Experience in the support of enterprise-level Anti-virus, Malware/Spam remediation software, and OS-level firewall technologies
 * Experience supporting Active Directory services and processes in a multi-server, heterogeneous environment
 * Experience with client encryption and virus protection products
 * Demonstrate ability to construct and execute test plans for hardware and software.
 * Strong analytical and problem-solving skills.
 * Must read, write, and speak English fluently and communicate with "non-technical" personnel in a professional manner.
 * Strong oral and written communication skills.

Preferred Qualifications

 * Bachelor's degree in a related IT Area
 * Experience supporting Windows 11, Office 365, and Adobe products in an enterprise environment.
 * Experience with enterprise client management applications such as Work Space 1 or Altiris.
 * Experience with client inventory and patch management systems.
 * IT Health Care experience and knowledge of HIPAA regulations and Healthcare-specific policies and procedures.
 * Ability to work effectively with a diverse staff and to display a courteous and professional attitude at all times.
 * Are in process of taking or have completed the UC Customer Service Certificate Series.
 * Ability to independently organize, determine work priorities and work efficiently in a hectic environment with many interruptions.
 * Ability to manage multiple projects concurrently, work effectively and manage several projects in various stages of completion.
 * Preferred ability to plan, design, write, edit, maintain, use and teach technical guidelines and/or knowledgebase articles.
 * Ability to work independently while encouraging collaboration with departmental subject matter experts, other IT staff, and vendors.
 * Ability to quickly research and comprehend existing computer procedures, processes, and specifications., * Sustained attention and concentration - Frequent 3 to 6 Hours
 * Complex problem solving/reasoning - Frequent 3 to 6 Hours
 * Ability to organize & prioritize - Frequent 3 to 6 Hours
 * Communication skills - Frequent 3 to 6 Hours
 * Numerical skills - Occasional Up to 3 Hours
 * Constant Interaction - Occasional Up to 3 Hours
 * Customer/Patient Contact - Occasional Up to 3 Hours
 * Multiple Concurrent Tasks - Frequent 3 to 6 Hours

## Description

UC Davis Health (UCDH) Information Technology (IT) accomplishes planning and implementation activities to service the Health System's needs for teaching, clinical high-quality patient care, and research. The End Point Support team is responsible for the deployment, maintenance, lifecycle management, troubleshooting, and support of client devices (Desktops, Laptops, Virtual Desktop Infrastructure, Mobile Devices, Printers, Multi-Function Devices, Scanners, Carts, etc.) and their connectivity to the network, the applications, and the databases as well as locally installed business productivity applications.

The department provides technical leadership and support for the cost-effective use of computers, software, and networking including installation, training, and problem resolution. Under general direction from the End Point Support Supervisor, the incumbent will primarily support the UCDH Sacramento Campus end-point environment. The incumbent will apply skills as a seasoned, experienced business/technical support professional with a full understanding of industry practices and unit/department policies and procedures, computing policies and business needs to provide technical solutions to a wide range of issues. They will demonstrate effective judgment in selecting methods and techniques for delivering solutions. The incumbent will evaluate and test new technologies, including
performing simple to moderate cost/benefit analyses., This position requires participation in regular on-call / after-hours support rotation. This position may require working alternate shifts, including nights and weekends.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

 * This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
 * This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.


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