> Markdown version of [/jobs/ext/2295465-systems-administrator-it-service-management](https://www.wearedevelopers.com/jobs/ext/2295465-systems-administrator-it-service-management). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Systems Administrator/ IT Service Management

- **Company:** Akkodis group
- **Location:** Saint Paul, MN, United States (Remote available)
- **Experience:** Expert
- **Salary:** $104,000.0 - $110,240.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Engineering, Program Optimization, Cyber Security, Information Systems, Data Security, Machine Learning, Azure Machine Learning, Systems Integration, Data Processing, Large Language Models, Prompt Engineering, Generative AI, Information Technology, Virtual Agents, Servicenow
- **Published:** August 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-systems-administrator-it-service-management-saint-paul-mn--a12511a9-2cef-4741-b1fb-19c75c8ba217

## About the Role

* Bachelor's degree in computer science, Artificial Intelligence, Machine Learning, Data Science, Engineering, or a related field.
 * 6-8 years of hands-on experience in AI, Machine Learning, and Generative AI development.
 * Strong experience with AWS AI/ML services, including Amazon Bedrock, SageMaker, Lambda, and cloud-native AI technologies.
 * Hands-on expertise in LangChain, LangGraph, Agentic AI applications, and Large Language Models (LLMs) including prompt engineering and model optimization., Artificial Intelligence (AI), Asset Management, Automation, Best Practices, Business Operations, Business Support, Change Control, Computer Science, Contract Management, Corrective Action, Data Processing, Data Science, IT Service Management (ITSM), Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information/Data Security (InfoSec), Machine Learning, Offshoring, Operational Improvement, Operational Strategy, Operational Support, Root Cause Analysis, Service Level Agreement (SLA), ServiceNow, System Integration (SI), Systems Administration/Management, Systems Maintenance, Time Management

## Description

Akkodis is seeking a Senior Systems Administrator/ IT Service Management for a Contract with a client in St. Paul, MN (Remote). The ideal candidate will be responsible for leading the ServiceNow-to-Freshservice migration, administering the Freshservice platform, and managing system integrations to support business operations., * Lead and execute the migration of ITSM processes and data from ServiceNow to Freshservice, including planning, workflow mapping, and stabilization activities.

 * Administer, configure, and maintain the Freshservice platform, including service catalog, workflow automation, asset management, SLAs, and reporting.
 * Design, develop, and support integrations between Freshservice and third-party systems to ensure seamless and secure data flow.
 * Establish platform governance standards, configuration best practices, and change control processes to maintain system stability.
 * Coordinate and oversee the daily technical activities of offshore contractor resources, ensuring timely and high-quality deliverables.
 * Troubleshoot platform and integration issues, perform root cause analysis, and implement corrective actions to improve operational efficiency.


## Related Videos

- [Your imaginations is (no longer) the limit: how Generative AI empowers people to be creative](https://www.wearedevelopers.com/videos/741-your-imaginations-is-no-longer-the-limit-how-generative-ai-empowers-people-to-be-creative)
- [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [AI Killed DevOps... What Now? - Lee Faus](https://www.wearedevelopers.com/videos/1759-ai-killed-devops-what-now-lee-faus)
- [How E.On productionizes its AI model & Implementation of Secure Generative AI.](https://www.wearedevelopers.com/videos/623-how-e-on-productionizes-its-ai-model-implementation-of-secure-generative-ai)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)

## Related Articles

- [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)
- [MLOps And AI Driven Development](https://www.wearedevelopers.com/magazine/82-mlops-and-ai-driven-development)
- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [MLOps – What’s the deal behind it?](https://www.wearedevelopers.com/magazine/125-mlops-what-s-the-deal-behind-it)
- [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)