> Markdown version of [/jobs/ext/2295564-senior-manager-enterprise-support-department-of-defense](https://www.wearedevelopers.com/jobs/ext/2295564-senior-manager-enterprise-support-department-of-defense). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Manager, Enterprise Support, Department of Defense

- **Company:** Amazon.com, Inc.
- **Location:** Arlington, VA, United States
- **Experience:** Expert
- **Salary:** $201,000.0 - $272,000.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Cloud Computing, Databases, Cloud Services, IT Architecture, Information Technology, Low Latency
- **Published:** August 29, 2026
- **Apply:** https://www.amazon.jobs/en/jobs/10519666/senior-manager-enterprise-support-department-of-defense

## About the Role

Are you passionate about architecting cloud solutions and driving customer success at scale? The AWS Support team is looking for a Sr. Enterprise Support Manager who partners with customer leadership and executives to craft highly scalable, flexible, and resilient cloud architectures that address customer business problems and accelerate the adoption of AWS services. In collaboration with AWS sales and several other AWS teams, you will define vertical strategies and lead teams to deliver exceptional technical outcomes. You should also have a demonstrated ability to think strategically about business, products, and technical challenges.

You'll join a team of incredibly smart professionals who are passionate about cloud computing and believe world-class support is essential to customer success. In this role, you'll shepherd Enterprise Support customers through their cloud journey by driving adoption of AWS services, delivering scalable solutions across verticals, and ensuring your Technical Account Managers enable customers to achieve their most critical business outcomes. This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance., 5+ years of management of technical, enterprise customer facing resources or equivalent experience

 - 7+ years of infrastructure architecture, database architecture and networking experience
 - 7+ years of design/implementation/operations/consulting with distributed applications experience
 - US government security clearance of top secret or above
 - Bachelor's degree in Computer Science, Engineering or related field of study or 10+ years of related work experience
 - Familiarity with low-latency, high-throughput workloads, Experience architecting, migrating, transforming or modernizing customer requirements to the cloud
 - Experience hiring, developing, and managing high-performing technical teams
 - Experience in Department of Defense industry

## Description

Lead and develop a team of Technical Account Managers to mitigate customer risks, improve architectural resiliency, and accelerate cloud migration and modernization initiatives
-Manage the Enterprise Support experience for assigned customers, conducting periodic reviews of their architectural and operational performance on AWS and presenting actionable insights
-Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their digital transformation and journey to the cloud
-Drive the creation and implementation of scalable solutions that incorporate AWS offerings into customer architectures across your vertical
-Develop and execute customer engagement strategies that accelerate adoption of AWS services while tracking interactions, analyzing feedback, and improving satisfaction and loyalty

A day in the life
Every day brings new and exciting challenges as you guide your team in managing Enterprise Support customer experiences on AWS. You'll analyze and present architectural reviews, drive solution creation that incorporates AWS offerings, and advocate for customer needs within AWS. You'll partner with customer executives in solution building, provide feedback into the AWS Support product portfolio, and lead your Technical Account Managers to help customers migrate, modernize, and operate as efficiently as possible.


## Related Videos

- [Reliable scalability: How Amazon.com scales on AWS](https://www.wearedevelopers.com/videos/983-reliable-scalability-how-amazon-com-scales-on-aws)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)
- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [Dev Digest 162: AI careers, MCP, AWS best practices & floppy sweaters](https://www.wearedevelopers.com/magazine/571-dev-digest-162-ai-careers-mcp-aws-best-practices-floppy-sweaters)