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# Manager - IT Operations & Resilience (Oahu)

- **Company:** HARRISON FRENCH & ASSOCIATES, LTD
- **Location:** Honolulu, HI, United States
- **Experience:** Experienced
- **Salary:** $120,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Systems Engineering, Cyber Security, Information Technology Operations, Windows Servers, Software Vulnerability Management, Microsoft InTune, Information Technology
- **Published:** August 29, 2026
- **Apply:** https://www.hrsymphony.com/hrs/apply/18327/W63X?source=Real+Jobs

## About the Role

* 7+ years of experience in IT operations, systems administration, or infrastructure, including 3+ years leading employees, major incidents, or service delivery
 * Demonstrated success directing incident response and service recovery in multi-site or operationally intensive environments
 * A track record of building practical operating processes across incident, change, request, asset, and continuity management
 * Working knowledge of Microsoft 365, Entra ID, Intune, Windows Server, endpoint management, networking, identity, and cybersecurity operations
 * Experience developing employees and coordinating Managed Service Providers and technology vendors, with the ability to explain business impact clearly to executives and frontline teams
 * Availability for planned after-hours maintenance, emergency response, and regular travel among company locations

## Description

Hawai'i's largest food distribution company is seeking an experienced leader to serve as Manager, IT Operations & Resilience, leading service delivery, incident response, change management, and recovery across a complex, real-world logistics environment. Reporting to the Chief Technology Officer, this hands-on leader will own the operating discipline behind technology used by warehouse, delivery, field, and corporate teams while partnering closely with the Senior Systems Engineer, the organization's senior technical authority.

What You'll Do

 * Lead IT operations and own the operating calendar for maintenance, patching, vulnerability remediation, access reviews, recovery testing, lifecycle planning, and renewals
 * Serve as incident commander for significant technology disruptions, coordinating employees and vendors, communicating with leadership and affected teams, and leading post-incident reviews
 * Run practical change-management and documentation practices that keep production work planned, communicated, tested, reversible, and supportable by more than one person
 * Own the technology resilience program, including documented recovery objectives, restoration testing, failover exercises, and business-continuity tabletop exercises
 * Lead service delivery and develop the Information Technology Help Desk Specialist, setting clear standards for responsiveness, ownership, communication, and follow-through
 * Coordinate HFA's Managed Service Provider and technology vendors across escalations, planned work, service quality, operational risk, and renewals


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