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# Services Technician

- **Company:** Insight Incorporated
- **Location:** Savannah, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, BitLocker Drive Encryption, Dynamic Host Configuration Protocol, Domain Name System (DNS), IP Addressing, Knowledge Management, Networking Basics, Nslookup, Virtual Local Area Networks, VPN Clients, Office365, Microsoft InTune, Cisco, Servicenow
- **Published:** August 29, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88177282/1

## About the Role

* 3-5 yearsof enterprise deskside or L2 support experience.

 * StrongexpertiseinWindows 10/11diagnosis and remediation in a domain environment (AD-joined or Entra ID hybrid).

 * Demonstrated experiencemanaging a ServiceNow queue(SLAs, prioritization, ticket hygiene, knowledge management).

 * Proficiencywith common enterprise tools:

 * ServiceNow

 * Intune

 * Active Directory

 * Cisco Video Conferencing room equipment

 * Networking basics(DHCP/DNS fundamentals, IP addressing, VLAN awareness, basic traceroute/ping/NSLookup).

## Description

As a Services Technician, you will deliver hands-on support for Windows endpoints and related peripherals in an enterprise environment. We will count on you to excel at advanced Windows troubleshooting, managing and prioritizing a ServiceNow ticket queue, and coordinating with remote escalation teams to resolve issues efficiently. Along the way, you will get to:

 * Troubleshoot and resolve issues on Windows 10/11 devices (performance, login, profiles, OS errors, application issues, GPO/registry, driver conflicts).
 * Support O365/M365 apps, VPN clients, BitLocker, and endpoint security tools.
 * Own and manage assignedIncident, Request, andInteractiontickets end-to-end.
 * Triage, prioritize, and update tickets with clear, concise work notes and user communications.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.


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