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# Mobile Business Analyst

- **Company:** Cracker Barrel Old Country Store, Inc.
- **Location:** Lebanon, TN, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Mobile Application Development, Code Coverage, Digital Technology, Scrum Methodology, Information Technology
- **Published:** August 29, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3367881831&tx=FP10198LFU&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor degree in Business Information Systems, Computer Science, Business Administration, or a related field, or equivalent education and experience.
 * 1-3 years of experience as a Business Analyst, Product Analyst, Systems Analyst, Product Owner, or similar role supporting web, digital, customer experience, ecommerce, or enterprise technology initiatives.
 * Experience gathering and documenting requirements, writing user stories and acceptance criteria, supporting UAT, and working with business and technical stakeholders.
 * Experience working with both technical and non-technical stakeholders..
 * Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), Agile/Scrum certification, Product Owner certification, or related certification preferred but not required.

## Description

* Partner with stakeholders across the enterprise, including Product, Marketing, Loyalty & CRM, Operations, Customer Experience, Finance, Digital Technology, and external vendors to understand business objectives, challenges, and opportunities.
 * Facilitate discovery sessions, stakeholder interviews, requirements workshops, and cross-functional meetings to identify business needs and define solution scope.
 * Translate business objectives into actionable mobile requirements, user stories, business rules, workflow diagrams, acceptance criteria, and measurable success metrics.
 * Document current-state and future-state workflows, user journeys, business processes, and system interactions.
 * Analyze and document impacts, assumptions, risks, dependencies, edge cases, and operational considerations.
 * Support the delivery of mobile capabilities that improve guest engagement, satisfaction, convenience, and loyalty.
 * Collaborate with UX, Product, and Mobile Development teams to ensure solutions meet business objectives and guest needs.
 * Help identify opportunities to improve mobile conversion, retention, app engagement, and customer satisfaction.
 * Support enhancements related to Cracker Barrel Rewards, loyalty engagement, reward redemption, promotional campaigns, bonus offers, and customer account experiences.
 * Partner with Loyalty, CRM, Digital Marketing, and Product teams to define and document requirements supporting personalized digital experiences.
 * Partner with QA and business stakeholders to define test scenarios, review test coverage, support UAT, prioritize defects, resolve requirement questions, and support go/no-go recommendations.
 * Support release readiness by confirming requirements coverage, stakeholder alignment, UAT readiness, business process impacts, communications, training needs, and support considerations.
 * Support post-launch validation by comparing delivered functionality and performance against agreed success criteria and identifying opportunities for optimization.
 * Create and maintain clear documentation for both technical and non-technical audiences, including meeting notes, decision logs, process flows, requirement summaries, readiness materials, and support handoffs


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