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# Support Technician maintenanceincludes

- **Company:** General Dynamics Information Technology
- **Location:** Rome, NY, United States (Remote available)
- **Experience:** Starter
- **Salary:** $55,806.0 - $70,949.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Active Directory, Cyber Security, Computer Networks, VMware ESX Servers, Windows Servers, Network Administration, SQL Databases, SC Clearance, Information Technology, SolarWinds (Software), Splunk, Cisco
- **Published:** August 29, 2026
- **Apply:** https://www.dice.com/job-detail/65c03b84-2a3e-40ef-895d-a606da68f7f7

## About the Role

Communication, Customer Service, Network Administration, Switches (Inactive), Troubleshooting, 3 + years of related experience, * Must have an active Secret Level security clearance

 * Must hold active CompTIA IAT 8570 Level II/8140 compliant (i.e.: Security+CE, Network+) certification or higher
 * Must have AA/AS and 1-3 years' experience; or equivalent
 * Must be onsite in Rome, NY

## Description

GDIT is looking for Network Computer Support Technicianin Rome, NY, who holds active DOW Secret Clearance.

 * The Tier 1 maintenance of the on-site ADCS systems and subsystems, performing preventive and corrective maintenance and monitoring the on-site and remote locations.

Support Technician maintenanceincludes (but is not limited to):

 * Terminate ADCS circuits activated at the node point-of-presence (POP).
 * Report failures to the on-site government contract representative no later than the start of the next duty day.
 * Coordinate system downtime requirements with CAOC/ADS "Comm Focal Point (CFP)"
 * Monitoring the on-site and remote locations.
 * Perform additions, changes, and relocations of ADCS equipment.
 * Performs a range of technical tasks and provides site support.
 * Modifies, moves, and installs a range of new equipment.
 * Troubleshoots a range of hardware and software problems and interconnectivity issues.

Principle Duties and Responsibilities:

 * Operations and maintenance of communications/computer systems and networks.
 * Installs communications/computer systems in accordance with the respective installation spec.
 * Troubleshooting and support of communications systems/networks.
 * Working knowledge of Cisco system support/maintenance, VMware ESXi system support/maintenance, Active Directory, Windows Server 2019, HBSS, ACAS, SQL, SolarWinds, and Splunk preferred.
 * End-user support and training on communications systems/networks.
 * Administer network/cyber security policies and procedures.
 * Maintains current knowledge of relevant technology as assigned.
 * Participates in special projects as required.
 * Focused on identifying customer needs and maintaining customer satisfaction.
 * Perform assigned additional duties (Vehicle Monitor, Local Records Maintenance, Site Safety representative, etc.) if/when selected.


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