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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Program Monitor - **Company:** UMass Med School - **Location:** Westborough, MA, United States - **Salary:** $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, PC Tools - **Published:** August 29, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88169347/1 ## About the Role * Bachelor's Level Degree in nursing, social work, rehabilitation counseling, occupational therapy, or a related field * 5 - 7 years providing direct service in human services, knowledge and experience with clinical, social service/human service/rehabilitation systems * Knowledgeable of applicable state and federal laws and regulations governing the provision of services for adults with developmental disabilities, mental retardation, and/or other disabilities, and/or individuals with medically complex care needs. * Proficient with Word, Excel, and other desktop tools Preferred Qualifications * Master's Level Degree * Prior experience developing quality assurance programs ## Description Under the general direction of the department Director or designee, the Program Monitor is responsible for the quality assurance activities of assigned service delivery programs within Disability and Community Services (DCS). This position will execute internal assurance reviews and recommend corrective action plans to resolve deficiencies. The program monitor will participate in continuous quality improvement projects as needed. This position will develop and deliver reports outlining audit findings to the Director and Associate Director of each DCS program. Responsibilities Major Responsibilities Develop the performance measures and methodologies consistent with the program and state agencies' goals to monitor internal and subcontractor performance with contract terms * Conduct routine audits and reviews of DCS clinical and operational work products * Participate in continuous quality improvement projects as determined by contract terms * Identify deficiencies in performance, and support the Director and Associate Directors in implementing a corrective action plan with input from key subcontractor, program personnel, and departmental management personnel to resolve deficiencies * Develop and prepare clearly written reports summarizing monitoring activities * Assist in the development and revision of contract scopes of service * Act collaboratively as a liaison to departmental staff for implementation and follow-up of corrective action activities * Develop and implement monitoring and training work plans, and preparation of deliverables * Write and/or make recommendations for new programmatic policies and procedures and oversee their implementation * Comply with all safety and infection control standards specific to the work site, as applicable * Perform other duties as required. ## Related Videos - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Humanoid Runs Wild, Google Rewrites Headlines and Slow AI - Justin Halsall and Schepp](https://www.wearedevelopers.com/videos/1843-humanoid-runs-wild-google-rewrites-headlines-and-slow-ai-justin-halsall-and-schepp) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Dev Digest 212: WebMCP or MCP, What is DevRel, AI's 10% Productivity Boost, and a 49MB Web Page…](https://www.wearedevelopers.com/magazine/717-dev-digest-212-webmcp-or-mcp-what-is-devrel-ai-s-10-productivity-boost-and-a-49mb-web-page) - [What Should be Included in Your Programming Resume to Highlight Your Skills](https://www.wearedevelopers.com/magazine/142-what-should-be-included-in-your-programming-resume-to-highlight-your-skills) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Diversity Equity And Inclusion in Programming For Persons With Disability](https://www.wearedevelopers.com/magazine/80-diversity-equity-and-inclusion-in-programming-for-persons-with-disability) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)