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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Services Engineer - **Company:** Pure Storage, Inc. - **Location:** Santa Clara, CA, United States - **Experience:** Experienced - **Salary:** $153,000.0 - $230,000.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Cloud Computing, Cloud Engineering, Linux, DevOps, IBM Cloud Computing, OpenShift, Software Architecture, Ansible, Software Deployment, Cloud Platform System, HybridCloud, Containerization, Tanzu, Kubernetes, Data Management, Puppet, Terraform, Vmware - **Published:** August 29, 2026 - **Apply:** https://job-boards.greenhouse.io/purestorage/jobs/8153343 ## About the Role * Experience: Minimum 2-4 years of experience in customer-facing, technical support work/SRE * Container & Cloud Orchestration Expertise: Proficiency in troubleshooting container management platforms (Kubernetes, OpenShift, Tanzu, or VMware container solutions) alongside major public cloud environments (AWS, Azure, or IBM Cloud). * DevOps & Infrastructure Automation Mastery: Hands-on experience operating infrastructure-as-code and automation tools such as Ansible, Terraform, Chef, or Puppet to deploy and manage software stacks. * Analytical Problem-Solving & Technical Support Background: Proven ability to triage, isolate, and resolve technical issues in complex, distributed cloud software architectures, with a track record of escalating critical issues effectively to engineering partners. * Customer-Centric Communication & Ownership: Strong collaboration skills with the ability to articulate complex technical concepts clearly to diverse internal and external stakeholders across multiple support channels. We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave., This is a Technical Support role. How many years of Enterprise Technical Support experience do you have supporting global enterprise customers?* Do you have Kubernetes hands on experience working with enterprise customers? How many years?* Do you have any experience with cloud environments such as GCP, Azure or AWS? How many years of experience do you have for each?* How many years of professional Linux experience do you currently have?* Are you physically located in California? Are you able to work onsite at the Everpure office?* ## Description As a Technical Support Engineer for Portworx® by Everpure , you will empower enterprise customers to successfully run containerized workloads at scale across public, private, and hybrid cloud environments. You will act as a trusted cloud-native technical advisor throughout the entire lifecycle-from initial proof-of-concept installations to critical production deployments. In this role, you will collaborate directly with cross-functional engineering, product, and customer success teams to diagnose complex distributed software challenges, accelerate incident resolution, and drive seamless cloud data management for global organizations., * Optimize Cloud-Native Deployments: Analyze, troubleshoot, and support large-scale enterprise deployments of Portworx® by Everpure across Kubernetes, OpenShift, VMware container solutions, and public cloud platforms to maximize customer platform availability and workload reliability. * Drive Full-Stack Incident Resolution: Investigate, reproduce, and resolve complex multi-layer application, storage, and cloud infrastructure issues across all severity levels, leveraging system logs and customer workflows to minimize downtime. * Partner with Core Engineering: Collaborate closely with product engineering teams to isolate edge cases, develop reproduction strategies, and implement robust fixes that enhance overall product quality and resilience. * Champion Pre-Sales & Production Success: Provide hands-on technical support during pre-sales engagements, customer POC installations, and live production expansions to ensure seamless onboarding and long-term customer adoption. * Expand Collective Knowledge: Author detailed internal and customer-facing Knowledge Base (KB) articles, technical guides, and FAQs based on real-world troubleshooting scenarios to enable self-service and elevate team-wide expertise. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [The Private AI Platform: Why Agentic Apps Need a Private Application Platform](https://www.wearedevelopers.com/videos/100162-the-private-ai-platform-why-agentic-apps-need-a-private-application-platform) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)