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# Product Support Specialist

- **Company:** LINGRAPHICA
- **Location:** London, OH, United States (Remote available)
- **Experience:** Starter
- **Salary:** $54,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Alexa, Macintosh Computers, Apple IOS, Learning Management Systems, Microsoft Office, Remote Access Technology, Software Engineering, TeamViewer, Wireless Networks, Slack, Gsuite, Hubspot
- **Published:** August 29, 2026
- **Apply:** https://www.workingnomads.com/job/go/1822878/

## About the Role

We are looking for a bilingual (English and Spanish) candidate to join our team for the 10 a.m. to 6 p.m. or 11 a.m. to 7 p.m. EST shift., Technical Competencies:

 * Competency in major consumer operating systems (Android, iOS, Mac, Windows).
 * Familiarity with other popular consumer technology products (Amazon Alexa and other smart products, Google suite, etc.)
 * Remote access.
 * Mobile device settings.
 * Accessibility tools.
 * Wireless network troubleshooting.

Customer Service Competencies:

 * Patience, empathy, and compassion; a determination to support individuals with communication difficulties.
 * Enthusiasm for continual learning.
 * Attention to details and quality.
 * Accountability and commitment.
 * Ability to self-manage with minimal oversight.

Education & Certifications:

Bachelor's Degree or equivalent combination of education and experience.

Required Experience:

 * 3-5 years of experience working with end users in a technical support role or related experience.
 * Proficient in English and Spanish with strong written and verbal communication skills

Preferred Experience:

 * Prior experience in the healthcare and/or software industry.
 * Proficiency with TeamViewer, HubSpot CRM, Slack and Microsoft suite (or equivalent products).

## Description

Purpose: As a member of the Product Support team, you are responsible for providing timely assistance to both internal and external users of Lingraphica speech-generating devices and software. The Product Support Specialist collaborates with the Sales, Marketing, Project Management, and Engineering teams to swiftly resolve issues, deploy enhancements, and deliver an exceptional user experience., * Leverage Lingraphica's learning management system to develop expert-level knowledge of Lingraphica devices, apps, accessories, and services.

 * Manage a support caseload that includes inquiries by phone, email, chat, and scheduled appointments.
 * Participate in pre-launch product testing.
 * Investigate and report software defects to the Engineering team.
 * Maintain Lingraphica's external knowledge base.
 * Facilitate device repairs.
 * Think outside the box and develop creative technical solutions for users with unique communication needs.


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