> Markdown version of [/jobs/ext/2296503-helpdesk-administrator](https://www.wearedevelopers.com/jobs/ext/2296503-helpdesk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # HelpDesk Administrator - **Company:** Edward M. Kennedy Community Health Center, Inc. - **Location:** Framingham, MA, United States - **Salary:** $41,600.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Client Server Models, Computer Literacy, Networking Basics, Information Technology - **Published:** August 29, 2026 - **Apply:** https://www.juju.com/job/00000000gpmw7m ## About the Role + Strong PC skill and Windows 10 knowledge Mac OS experience a plus + Strong Customer Service, phone and organizational skills + Understanding of Networking Fundamentals + Basic Client-Server understanding ## Description We are currently hiring a Helpdesk Administrator based in Framingham, MA. The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems, respond to telephone and email inquiries and personnel requests for technical support. Document and track and monitor technical problems to ensure a timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job. As an employer of choice, our inclusive workplace environment fosters teamwork, accountability and respect and supports the growth and development of each employee. We are an equal opportunity employer and embrace the richness of the diversity of our staff and community. You are a good fit for our team if you are passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment. Essential Functions: + Analyze, troubleshoot and resolve software & hardware issues for end users and follows-up with them to ensure that requests were completed to their satisfaction. + Use remotely support software to provide technical support. + Monitors network and associated devices for potential issues and Identify and escalate critical incidents with a strong sense of urgency and ownership. + Supports and maintains user account information including rights, security and systems group. + Assists with training of end users on basic PC computing skills and computer usage policies. + Learn and keep current with all supported software applications + Use the IT Helpdesk ticketing and knowledgebase system to record, assign, track, close, and analyze all IT Helpdesk requests. + Coordinate with external vendors to troubleshoot technical problems that cannot be resolved internally. + Travel to other sites to provide technical support as needed. + Provide After-hours and weekend support on a rotational basis. + Perform other duties and work assignments as assigned by the supervisor including attendance of requested department, organization, and outside meetings and/or trainings. + Works a fluctuating work schedule including day, evenings, and occasionally a Saturday shift (9am-1pm) ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [Dev Digest 212: WebMCP or MCP, What is DevRel, AI's 10% Productivity Boost, and a 49MB Web Page…](https://www.wearedevelopers.com/magazine/717-dev-digest-212-webmcp-or-mcp-what-is-devrel-ai-s-10-productivity-boost-and-a-49mb-web-page) - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Dev Digest 139 - Soft and hard queries](https://www.wearedevelopers.com/magazine/487-dev-digest-139-soft-and-hard-queries) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)