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# Analyst- Beaker

- **Company:** Nordic Corp
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Health Informatics, System Configuration, Issue Tracking Systems, Microsoft Office, Epic Beaker
- **Published:** May 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8ebc0f4bf3b95fe8

## About the Role

Do you have experience in Workflow management (operations management method)?, * Post-secondary education or equivalent experience, required

 * Certification in relevant EHR application(s) required or must be certified in relevant EHR application module(s) within 4 months
 * Must demonstrate and embody Nordic's maxims
 * Ability to apply problem solving skills
 * Excellent communication skills, written and verbal
 * Proficient with Microsoft Office applications
 * Strong attention to detail and ability to organize
 * Must be able to work independently, as well as within a team environment
 * Customer service experience and prior knowledge and experience in Healthcare IT and ITIL processes, preferred
 * Comfortable identifying and advocating for process improvements and willingness to lead improvement efforts

Additional details

 * Trips to the Nordic Home Office in Madison, WI will be expected
 * Ability to take on-call rotations outside of core business hours, including nights and weekends
 * Ability to travel up to 10%

## Description

The Analyst - Managed Services will be responsible for, but not be limited to:

 * Performing basic troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic's customers
 * Fulfilling system requests from customers and translating needs into detailed requirement specifications
 * Monitoring issue queues, triaging for urgency and appropriate actions, then taking actions or assigning to other team members as appropriate
 * Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue
 * Building and configuring EHR applications to meet customer requirements and managing requests from your clients related to your area of application expertise
 * Performing analysis of workflows and system setup, and system audits as necessary including coordinating system upgrades and testing
 * Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while also providing updates to clients directly as needed
 * Following proper change control policies for application builds and configurations while developing and improving workflows and processes
 * Working on projects that may be assigned on and hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested
 * Managing multiple clients and projects simultaneously with oversight from Senior Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar
 * Adapting own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities
 * Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers


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