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# Helpdesk Tech

- **Company:** Insight Global
- **Location:** Pennsauken Township, NJ, United States
- **Experience:** Starter
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Okta, Information Technology
- **Published:** August 29, 2026
- **Apply:** https://www.juju.com/job/00000000gpo4qp

## About the Role

1-2 years of IT experience -- geek squad, internship or corporate experience

4 years bachelor's degree

Previous customer service experience dealing with phone calls Experience supporting and troubleshooting MSOffice

Experience using Okta single sign on

Experience using a ticketing system

Commutable to south jersey area

## Description

A large home healthcare organization is seeking a Help Desk Technician to join its Application Support team. This role will be responsible for handling incoming technical support requests via phone, the ticketing system, and email. The environment is fast-paced and high-volume, with an average of 15-20 calls per day, translating to approximately 20 tickets resolved daily and 100 tickets per week. Common issues include password resets, troubleshooting Microsoft Office applications (such as Outlook not responding), and supporting internal EMR applications. The role will also address Okta registration and authentication issues, among other technical challenges. In addition, this individual will provide white-glove customer service by proactively following up with users to ensure issues are fully resolved and by providing timely updates on the status of outstanding requests.


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