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# CMDB and Attack Surface Management Support - ServiceNow Developer

- **Company:** Booz Allen Hamilton Inc.
- **Location:** McLean, VA, United States
- **Experience:** Experienced
- **Salary:** $77,600.0 - $176,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Application Programming Interfaces (APIs), Data Analysis, JIRA, Configuration Management Databases, Configuration Management, Cyber Security, Databases, Data Infrastructure, JSON, Scrum Methodology, Web Analytics, Data Ingestion, Form Processing, Restful APIs, Servicenow
- **Published:** August 29, 2026
- **Apply:** https://justjobs.com/main/sendform/8/8/28176/1/17161926?backUrl=%2Fcareer%2F17161926%2FCmdb-Attack-Surface-Management-Support-Servicenow-Developer-Virginia-Mclean

## About the Role

* 3+ years of experience developing and implementing ServiceNow solutions, including configuration of forms, workflows, business rules, script includes, UI policies, and ACLs, including CMDB or CMDB-adjacent functions, such as ITSM, ITOM, or SecOps integration with CMDB
 * 3+ years of experience with ServiceNow CMDB operations, CI relationship health, and data quality, including accuracy, completeness, and consistency, with direct responsibility for CMDB data maintenance, quality checks, and remediation
 * 2+ years of experience with ServiceNow Discovery in an analyst capacity, including reviewing discovered CI data,identifyingpattern or ingestion issues, and reconciling data from multiple sources
 * 2+ years of experience building Performance Analytics or Platform Analytics indicators, KPIs, scorecards, and dashboards
 * 2+ years of experience developing ServiceNow Service Catalog items and workflows
 * Experience translating operational, security, or governance requirements into ServiceNow-ready user stories, acceptance criteria, dashboards, or UAT plans, and progressing them through Agile delivery, including backlog refinement and sprint planning in Jira or ServiceNow SPM
 * Experience with REST and JSON APIs, including withGraphQL
 * Experience with ITIL Configuration Management, CSDM framework, and CI lifecycle management principles
 * Bachelor's degree
 * ServiceNow Certified System Administrator (CSA) Certification and Certified Implementation Specialist - Data Foundations (CISDF) CMDB and CSDM Certification

Nice If You Have:

 * Experience developing Identification and Reconciliation Engine (IRE) rules, including identifier entries, reconciliation rules, and data source precedence for duplicate prevention
 * Experience integrating third-party data into the CMDB using Service Graph Connectors or Integration Hub
 * Experience with CI Class Manager for CI class, attribute, and relationship model configuration
 * Experience with ServiceNow Flow Designer,GlideAjax, and scripted REST APIs in production
 * Experience applying the Common Service Data Model (CSDM)methodologyin production environments
 * Experience with vulnerability data sources integration through ServiceNow Vulnerability Response and vulnerability-to-CI reconciliation in the CMDB
 * Possession of strong written communication skills
 * ServiceNow Certified Application Developer (CAD) Certification

## Description

* Design, configure, and develop ServiceNow CMDB solutions including Workspace views, Platform Analytics dashboards and indicators, Service Catalog items, CMDB Health and Relationship Health rule configurations, ownership routing, and data quality automation, in coordination with the ServiceNow Platform Team.
 * Build Platform Analytics indicators, KPIs, scorecards, and dashboards that surface CI ownership, completeness, environment classification, health trends, and Attack Surface Management metrics for technical and executive audiences.
 * Develop and maintain the CMDB ServiceNow Workspace and Service Catalog items for CMDB-related requests, including new CI registration, ownership change, retirement, and data correction, including form design and the workflows that route them.
 * Contribute development effort to SRM and ITSM enhancements as CMDB workload permits, in coordination with the ServiceNow Platform Team.

Analysis and Integration:

 * Monitor CMDB health and CI relationship health using ServiceNow KPIs, evaluate CI class and sub-class data quality, and perform trending analysis to identify where data quality gaps exist.
 * Partner with ServiceNow Platform administrators to validate Discovery data ingestion and flag pattern or ingestion issues for resolution and collaborate with application and infrastructure SMEs and data source owners to reconcile discovered CI data across sources and close data quality gaps at the source.

Translation and Backlog Support:

 * Translate CMDB-related initiative and governance needs, such as Attack Surface Management, Trusted Enterprise Transformation, and CMDB Health and Workspace governance into ServiceNow-ready business outcomes, requirements, user stories, acceptance criteria, and UAT scenarios.
 * Support the CMDB enhancement backlog: intake, structure, prioritization support, dependency tracking, and readiness for ServiceNow Platform Team delivery.
 * Support implementation readiness for CMDB-related platform enhancements by validating data mappings, field requirements, reporting needs, and stakeholder acceptance through UAT.

Knowledge Transfer:

 * Develop knowledge articles that help stakeholders self-serve and collaborate with other ITSM SMEs to contribute to the ongoing improvement of the CMDB practice.


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